IELTS Writing Correction Service
Writing Samples
Band 5

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter: explain why you were at the restaurant describe the problems write about the action you want the manager to take

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Dear Sir or Madam, I am writing to express my disappointment
for
Change preposition
with
show examples
 the
dinner
Use synonyms
 experience I had at your restaurant
last
Linking Words
 week. I arranged a
dinner
Use synonyms
 party with 25 guests in the banquet hall to celebrate my son's 10th birthday. I have booked
specialised
Correct article usage
a specialised
show examples
 menu of his choice.
we
Capitalize the word
We
show examples
 were really excited to enjoy the evening with our family and friends.
Although
Linking Words
,
Punctuation problem
apply
show examples
 I have booked the hall one month in advance and asked for a green colour decoration, the venue was not prepared according
our
Change preposition
to our
show examples
 selection. Despite
of
Change preposition
apply
show examples
serving the welcome drinks at the start of the event, it was delayed and served at the main course
dinner
Use synonyms
 time.
Additionally
Linking Words
, hot food dishes were not at the appropriate temperature,
instead
Linking Words
 it was cold.
Moreover
Linking Words
,
dessert
Correct article usage
the dessert
show examples
 we ordered had no toppings
and
Punctuation problem
, and
show examples
 the quantity was not sufficient. The
expereience
Correct your spelling
experience
 was unexpected as we
are
Wrong verb form
have been
show examples
 loyal customers of yours for 7 years.
Therefore
Linking Words
, I would like to request for the 50% refund of the total paid amount for the
dinner
Use synonyms
. On top of that, I would like to suggest
to be
Wrong verb form
being
show examples
 well prepared and
tarined
Correct your spelling
trained
 staff for
such
Linking Words
 events to maintain the reputation of the restaurant.

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task response
You cover all parts of the task: why you went, what went wrong, and what you want. Add one clear final sentence to say what you expect the manager to do next.
task response
Give a little more detail about the food or service. For example, say how the cold food or late drinks affected your guests.
coherence and cohesion
Your letter has a clear order: reason for writing, problems, then your request. Use simple link words in a more natural way, such as “However”, “Also”, and “As a result”.
coherence and cohesion
Keep the same point of view. Use “I booked” instead of “I have booked”, and start “We were” with a capital letter.
coherence and cohesion
Add a closing, such as “I look forward to your reply. Yours faithfully,”. This will make the letter complete and polite.
task response
The reason for the visit is clear: you held your son’s birthday dinner with family and friends.
task response
Your request for a partial refund is clear and fits the problems you describe.
coherence and cohesion
Each main paragraph has a clear job, so the reader can follow your complaint easily.
coherence and cohesion
You use words such as “Although”, “Despite”, “Additionally”, and “Moreover” to connect your ideas.
The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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Topic Vocabulary:
  • disappointed
  • meal
  • complain
  • manager
  • occasion
  • celebration
  • dining experience
  • undercooked
  • cold
  • unseasoned
  • advertised
  • menu
  • poor service
  • cleanliness
  • resolution
  • refund
  • replacement
  • discount
  • customer satisfaction
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