You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. • Say what you would like the bank to do to fix the problem.
I am Anthony Roy and I have been a customer of the DBS treasures for the
last
3 years. I am writing to you regarding a wrong transaction that has been charged on my credit card
.
I received my credit card
statement yesterday and was suprised
to see the amount charged. When Correct your spelling
surprised
i
was going through each transaction Change the capitalization
I
i
noticed a few items on the statement which Change the capitalization
I
i
have not purchased. On 4 Change the capitalization
I
july
Change the capitalization
July
i
have been mistakenly charged for a digital camera, hiking boots and some clothes bought from a store in Change the capitalization
I
delhi
. I correctly remember on that date Change the capitalization
Delhi
i
was travelling for a work trip. I have lately not visited the store. Change the capitalization
I
Further
Add a comma
,Further
i
have no interest in hiking and already own a Change the capitalization
I
high end
camera. I suspect someone got Add a hyphen
high-end
possesion
of my Correct your spelling
possession
card
and did the purchases.
i
would like you to look into the matter on a priority basis Change the capitalization
I
amd
block my existing Correct your spelling
and
card
. As this
transaction is faulty, please revert the charge and interest on my account.
I would like to hear from you on the next
steps to resolve this
issues.
Yours faithfully
AnthonyCorrect determiner usage
these
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The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.