You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. • Say what you would like the bank to do to fix the problem. You do not need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
I am writing
this
letter in reference to inquire about the last
month's statement for my credit card
. Let me explain in detail.
My name is Saad Mubarak and I am currently holding a platinum credit card
no 34578IXF with your bank. The card
provides me with a monthly limit of USD 5000 on purchases additionally
it provides me with a net discount of 10 per cent on grocery shopping. Although
I have thoroughly enjoyed the premium services provided by your bank however
last
month I was surprised to see my e-statement. The reason being it showed the purchase of some expensive items made through my credit card
. To elucidate I did not make any purchase through my card
additionally
, I have found multiple discrepancies on the monthly statement which I have explained to your customer care representatives.
Lastly
, I would request you to look into this
matter immediately and provide an immediate resolution as I have not been given any solution till now despite speaking multiple times with your customer care executives. Moreover
, I would also
request you to send me the correct monthly statement.
looking forward to your immediate response and resolution
Yours sincerely
saadSubmitted by sharan.blitz on
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The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.
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