The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant
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The charts
illustrates
Change the verb form
illustrate
show examples
the
percentage wise
Add a hyphen
percentage-wise
show examples
ratings
Use synonyms
of the parkway
hotel
Use synonyms
customer service based on
a
Correct article usage
the
show examples
same questionnaire that was asked
to
Change preposition
of
show examples
100 different guests who visited the
hotel
Use synonyms
in the years 2005 and 2010.
Linking Words
OverAll
Correct your spelling
Overall
show examples
from the two
charts
Add a comma
,charts
show examples
it is clear that
Linking Words
parkway
Hotel
Use synonyms
have
Correct subject-verb agreement
has
show examples
taken
customers
Change noun form
customers'
customer's
show examples
ratings
Use synonyms
into account and worked towards striving
excellence
Change preposition
for excellence
show examples
which in turn improved its
customers
Change to a genitive case
customer's
customers'
show examples
service
alot
Correct your spelling
a lot
in the duration of 5 years. In 2010,
excellent
Add an article
the excellent
show examples
rating was the least
Use synonyms
ratings
Fix the agreement mistake
rating
show examples
in the chart
which
Correct pronoun usage
apply
show examples
marked
at
Change preposition
apply
show examples
5% but it remarkably increased to 28% which is
Linking Words
second
Add an article
the second
show examples
highest rating in 2015.
Linking Words
similarly
Add a comma
,similarly
show examples
only 14%
guests
Change preposition
of guests
show examples
felt that
Use synonyms
hotel's
Correct article usage
the hotel's
show examples
customer service was good which is the
second
Linking Words
least segment during
start
Add an article
the start
show examples
of the period
where as
Correct your spelling
whereas
show examples
28%
visitors
Change preposition
of visitors
show examples
gave
good
Correct article usage
a good
show examples
rating
in
Change the preposition
at
show examples
the end of the period and it is the highest rating of the year. in contrary to good and excellent
ratings
Use synonyms
,
satisfactory
Add an article
a satisfactory
the satisfactory
show examples
rating
that
Correct pronoun usage
apply
show examples
peaks up to 45% and
is
Correct your spelling
its
show examples
highest
Add an article
the highest
show examples
rating in 2005
shown
Wrong verb form
showed
show examples
a dramatical decrease to 17% in
duration
Correct article usage
a duration
show examples
of 5 years.in the same
way
Add a comma
,way
show examples
poor and very poor
ratings
Use synonyms
were marked at 21% and 15% during the 1st year
fallen
Wrong verb form
falling
show examples
to 12% and 4% during
end
Add an article
the end
show examples
of the period.
Submitted by harshitha.priya26 on

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Linking words: Don't use the same linking words: "second".
Basic structure: Use less body paragraphs.
Basic structure: Change the fourth paragraph.
Vocabulary: Replace the words ratings, hotel with synonyms.
Vocabulary: The word "charts" was used 3 times.
Vocabulary: The word "go" was used 3 times.
Vocabulary: The word "go" was used 3 times.
Vocabulary: Use several vocabularies to present the data in the fourth paragraph.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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