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Writing Samples /
Band 5

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

#item #store #retailer #request #refund #arrangements
Dear Sir/Madam I ordered a
dress
last
 week from your establishment listed at Amazon.
in
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apply
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. The
dress
 arrived today and
hence
 I am writing to bring to your notice
about
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apply
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the fabric quality which stole away the essence of the piece. The description on the listing reads and I quote, “The fabric is 100% pure cotton”,
however
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,however
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that is
 not the case as I am a textile student and I know fabrics pretty well. As per my
experience
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,experience
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 it is only 20% Cotton. The finishing of the same isn’t neat either with threads flowing out of the
dress
. I have requested
the
Correct article usage
a
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 refund
to
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from
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online
Correct article usage
the online
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 portal
however
 they have refused
for
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apply
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the same and are offering
exchange
Correct article usage
an exchange
show examples
 service in return.
Further
 speaking to their customer service team they suggested
to reach
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reaching
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 out to you directly. The piece is
highly priced
Add a hyphen
highly-priced
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 and it hasn’t met any of the
description
Fix the agreement mistake
descriptions
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 given or my expectations. I would request you to refund the amount as I was saving that sum for a long time and I’d rather buy from
physical
Add an article
the physical
a physical
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 store than being forced to exchange it with something I am not keen on. The
dress
 has been repacked in the original packing and I will ship it to
south
Correct article usage
the south
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 Delhi pick up point tomorrow, for it to reach your warehouse safely.
Also
 please find attached images of the
dress
 along with the billing information for your perusal. Looking forward to
hear
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hearing
show examples
 back. Yours Faithfully Ashima
Submitted by supriya.d2017 on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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