IELTS Writing Correction Service
Writing Samples
Band 5

Example Letter: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

#item #store #retailer #request #refund #arrangements
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Dear Sir or Madam, My name is Sara Carter, I am writing
this
express
Fix the infinitive
to express
show examples
 my dissatisfaction about 55 inches LED display Television, that I purchased from your online store website on 06
/
06
/
2020. Unfortunately, your product has not performed well and the service was inadequate. I am disappointed because the item I received was highly damaged. The item was delivered to my address on 15
/
06
/
2020. After removing its packaging, I discovered that the display screen of the Television was broken. To resolve
this
problem
, I would like you to process the full refund of my purchase. When I
first
 learned of
this
problem
, I immediately contacted
the
Correct article usage
apply
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customer service on 16
/
06
/
2020
,
Remove the comma
apply
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 and asked them to exchange the item.
However
, I was told that nothing could be done about the
problem
.
Therefore
, I would want you to arrange the return of the product and process my full refund as soon as possible. Enclosed are the copies of the transaction records of my purchase from your website. I look forward to your reply and a resolution to my
problem
,
Remove the comma
apply
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 and will wait until 30
/
06
/
2020 before seeking help from the
cunsumer
Correct your spelling
consumer
 protection agency.
Sincerly
Correct your spelling
Sincerely
, Sara Carter
Submitted by gknaruto608 on

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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