You ordered an item from an online shopping store and it has arrived damaged. Write a letter to the retailer to complain. In your letter: • Explain why you are unhappy • Request a refund • Make arrangements to return the damaged item

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Dear Sir, I am writing
this
letter to you to express my dissatisfaction with the product which I ordered online from
this
store.
Last
Monday, I placed an order for a phone from the popular brand Apple and I was very delighted at that time.
However
, when I received the parcel, It made me very annoying as its display is fully broken. I was very unhappy when I came to know that I got a damaged item.
Although
I make full payment of Rs. 85,000/- at the time of purchasing,
thus
, I want to please initiate the process of refunding the amount at the earliest. It would be really commendable if you could refund it by the coming week. I got the delivery of
this
cellphone on the 5th of July,
that is
, on Friday vide Invoice No. 4X256 dated 1st of July.
Therefore
, I request you to please appoint a member of your staff who can collect it from my home between 2 to 3 days as I will not be available after that due to my official commitments. Looking forward to hearing from your side. Yours Faithfully, Kuljeet Kaur.
Submitted by kuljeetkaur19941 on

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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