You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy. Write a letter to the store manager

Dear Sir , I am writing

this

letter to regard the complaint that I face your

staff

. I am Neha . I visited your store

last

week in the city centre branch on 23 April. I see all your clothes and it's very amazing. I purchased a chaniyacholi, a suit as well a traditional gown. When

i

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I

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pay the bill , your

staff

is not giving discounts. I have to pay payments at that time all clothes are good . After some days left, a parcel is coming to my home . When

i

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I

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open the box and see the dress it was damaged. Chaniyacholi is back side damaged and gown is a different colour. I am stuck.

Next

day

i

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I

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am going to your shop and tell all the damaged items your

staff

. One person his name is Suresh , he tall me that it's not a shopping field. I tell him that return my money or change

this

dress so they tell him it's not to

come

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our store policy. It's a very rude person.

Finally

, you would tackle

this

problem and your store

staff

tech manner that how to behave customers . I hope you would prompt action on

this

problem. Yours faithfully, Neha