You recently visited a store and did not like the customer service there. Write a letter to the store manager and say: 1) What was the issue there? 2) Why wasn't the staff helpful? 3)Suggest what can be done about it?

Dear Sir/Madam, I am writing

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letter to express my deep dissatisfaction with the customer service in one of your stores in Bandra, Mumbai. Actually, I am a long term customer to your store and I had never experienced

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an unpleasant behaviour from the staff during my previous visits.

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, to my surprise, when I visited the store the

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week, no one paid attention to me for almost 20 minutes. Later, I called one of the sales girls and told her my requirements for the product but, she did not care about that.

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, she was completely indulged in an activity on her mobile and

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made me even more furious. So, I stepped out of the store. It would be highly appreciated if you could take the necessary training classes for the staff regarding behaviour and hospitality. It is of paramount importance how cordially the staff treats the consumer. I eagerly await your prompt action on

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matter and intimate me about the action taken. Yours faithfully, P.Praveena.