You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. write a letter of apology to the person who complained. In your letter, say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four at the restaurant as a gesture of goodwill.

Dear Mr Smith, I am writing in response to the complaint you made regarding the quality of service rendered to you by one of my staff. I would like to sincerely apologise for the awful treatment. Please understand that it is not in our character to treat customers poorly. As for the waiter who was mentioned in your letter, an internal investigation has been conducted and he was found culpable. He has on his part shown remorse and apologised too.

Nevertheless

, appropriate disciplinary actions have been mated against him in accordance with our internal policy for dealing with

such

incidents. He has been suspended for two days. On behalf of the management team of our restaurant, I am by

this

letter offering you a meal for four people in our VIP lounge free of charge. All you need to do is choose any date of your convenience. If

however

, you will not be able to utilize the offer, you are free to transfer the gesture to any of your friends or family member. I hope you have accepted our apology and we hope you will come back again for another lunch. Yours sincerely Harry