You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: · describe the item you lost · explain why you weren't happy with the customer service · say what action you would like the company to take.

Dear Sir/Madam, I am writing with regard to an

item

that I lost on one of your buses. The

item

was an ancient sculpture which is stored in a glass box. The size is around 30 centimetres tall and 10 centimetres wide. If I remember correctly, I placed the

item

below my seat at the back of the

bus

.

Additionally

, I called customer service recently and I was not happy with the response. Your staff was very harsh and not helpful. I asked if they could try to find my

item

at the nearest terminal;

however

, they kept saying that they were too busy to provide the lost and found service. It is clearly stated in your policy that all items lost or left on the

bus

will be transferred to a local

bus

terminal. I am very disappointed that

this

did not happen to my precious

item

. I would like one of your team to locate my sculpture and let me know which

bus

terminal has it.

Also

, as compensation for the dissatisfaction, I would like my lost

item

to be delivered to me at no cost. I hope you could kindly consider my request. Thank you and I look forward to your response. Yours faithfully, Sam