You travelled to another city on business last week, and there was a problem with your hotel room. Write to the hotel manager. In your letter… - Tell the manager about the problems you had - Explain to them how you feel about what happened - Let them know what actions you would like them to take. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing to complain that unsatisfied things taken place in your hotel

last

week.

Also

, I hope to solve it soon, better give me some part of refund if you accept. I checked in your reception

last

Friday night, at 8:00 pm. At that time, the receptionist recommended a double bedroom to me. She said a 10% discount to me when I checked my personal information with her. Unfortunately, there was continually leaked water on the top of my head from 2:00am to 4:00am in the morning of

last

Saturday. I could not even sleep for a minute. When the water entered my room, I called to the reception directly but I got answer disappointedly. She told me that the maintenance engineer had day-off at weekends. So I had to wait until the early morning on

this

Monday.

This

problem did not get solved and I wasted my sleeping time exactly. If you fully understand and would help solve it well, I would have a 50% refund of a day's room charge. I hope

this

issue will be not happened again because most people could visit here frequently. Look forward to hearing from you. Yours faithfully, Jackson