You should spend about 20 minutes on this task. You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. – I am on vacation • Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit card statemen

Dear Sir or Madam, I hope

this

letter finds you well. My name is Serag Mounir and I have been an old customer of your bank since 2010. I am writing to complain about the

last

statement which listed that I have purchased some valuable items.

Firstly

, I was on vacation for the duration of the purchase date, so I think it is a hack on your system. It was listed that I have bought a mobile phone which costs 1000$ and a laptop which costs 1500$.

Secondly

, I called customer service and they were not welcoming and refused to make a complaint for me.

Therefore

, I have no choice but to write

this

letter.

Finally

, I request a refund of the full amount which is 2500$ plus in the contract there is a compensation for any mistake like

this

which costs the bank 500$. Yours faithfully, Serag Mounir