you recently bought an item of clothing from a shop. you discovered that it had a fault and returned it to the shop for replacement or refund. however, the assistant told you that this was against the store policy. write a letter to the store manager explain the problems you have had ask for a refund or exchange on the item

Dear

ZARA

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Re: faulty

shirt

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and

refund

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refusal On Monday 12 September, I bought a white short-sleeved

shirt

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for myself from one of the famous and big branches of

ZARA

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in Dubai Mall. The

shirt

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was large sized and made from cotton.

Furthermore

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, the price of that was 80 DHS and it was in the promotion section. When I got home, I found several small dark blue spots on the bottom of the

shirt

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. And I was shocked

,

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apply

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because I

was

Unnecessary verb

apply

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checked the

shirt

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in the

ZARA

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store. From

this

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point of view, I returned to the

ZARA

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shop on the morning of the next day to ask for

change

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a change

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or

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refund

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a refund

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my

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of my

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money. Unfortunately,

the

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apply

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customer service told me we finished the large size of that

shirt

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.

In addition

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, she told me

according to

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the

ZARA

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policy, they could not

refund

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it. I am writing to demand a

refund

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as soon as possible and I do not buy anything else. I hope that you can assist me in

this

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matter. Yours sincerely, Kambiz Pirzad