Your recently visited a store and didn't like the customer service there. Write a complaint letter to the store manager and say -What was the issue there? -Why wasn't the staff helpful? -Suggest what can be done about it

Dear Sir or Madam, I am writing to complain about the poor service I received in your Shiraz branch. Please let me explain the problem. I went there to buy a new cell

phone

. I asked one of the employees for a brand-new smartphone.

Then

I paid the price and left the store. When I reached my home and opened the box, I realized that the

phone

had been used previously.

For

this

reason, I came back to the store to return the

phone

.

However

, the staff did not take my complaint seriously and said that they cannot pay me a refund. I became really angry and decided to write a letter before I go to court and sue the store. To avert making the situation more complex, you can pay me a full refund immediately. If it is not possible, please send me a brand-new cell

phone

. I am looking forward to your prompt response. Yours faithfully, Amir Ghasemi