You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: -Say how sorry you are that the person has had poor experience. -Explain what action has been taken against the staff member. -Offer a free meal for four people at the restaurant as a gesture of goodwill.

Dear Sir, I am writing
this
letter to apologise for the poor service given to you by one of my staff members.
Last
week, I got your complaint and I am feeling so sorry for the bad behaviour of our employee.As you told me that he talked rudely with you and said bad words ,
this
is intolerable behaviour. I talked to him personally.
Moreover
,I conducted a meeting to know the actual reason and concluded that he is suffering from some financial issues.His mother got died
last
week.I want to terminate him but keeping in mind the humanity,I am unable to do so.I suspended him for two weeks.
Additionally
,he is ready to say sorry and give me assurance that he will never repeat
this
behaviour.You can visit our restaurant on Monday at any time and we will offer you the best service that you ask for.I hope you will understand the situation and delete the negative review. Hope to get a positive response from your side. Regards, Kiran
Submitted by kiranbaidwan064 on

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Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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