You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: -Say how sorry you are that the person has had poor experience. -Explain what action has been taken against the staff member. -Offer a free meal for four people at the restaurant as a gesture of goodwill.

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Dear Sir, I am writing

this

letter to apologise for the poor service given to you by one of my staff members.

Last

week, I got your complaint and I am feeling so sorry for the bad behaviour of our employee.As you told me that he talked rudely with you and said bad words ,

this

is intolerable behaviour. I talked to him personally.

Moreover

,I conducted a meeting to know the actual reason and concluded that he is suffering from some financial issues.His mother got died

last

week.I want to terminate him but keeping in mind the humanity,I am unable to do so.I suspended him for two weeks.

Additionally

,he is ready to say sorry and give me assurance that he will never repeat

this

behaviour.You can visit our restaurant on Monday at any time and we will offer you the best service that you ask for.I hope you will understand the situation and delete the negative review. Hope to get a positive response from your side. Regards, Kiran

Submitted by kiranbaidwan064 on Fri Jun 23 2023

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Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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4Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

7 paragraphs

165 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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Use a variety of complex and simple sentences

The range and quality of food that we can buy has changed because of technological and scientific advances. Some people regard this change as an improvement, while other believe that it is harmful. Discuss both views and give your own opinion.

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It has been suggested that primary children should learn how to grow vegetables and keep animals. Do the advantages of this outweigh the disadvantages?