You are the manager of a restaurant that has received a letter of complaint about bad service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four people at the restaurant as a gesture of goodwill.

#manager #restaurant #complaint #service #member #staff #apology #person #action #offer #four #people #gesture #goodwill

Dear Mr. Smith, I am writing to show my empathy about

your

Change the word

the

show examples

bad experience which you had at our restaurant

due to

the bad service. I am terribly sorry about

this

problem and please accept my apologies. Our first priority is to give the best experience to our customers. Tasting our delicious cuisine

as well as

our kind and professional service make us indispensable compared to the other places.

Therefore

, your bad experience cannot be tolerated by us

according to

our restaurant rules. I regret to inform you that

this

person has left from here.

Moreover

, To avoid

this

kind of case, I have already trained and warned my staff as a corrective action.

However

, I would like to invite you here again and offer free mail you four guests. I hope that you accept our offer and we can rebuild our customer satisfaction in that way. I am looking forward to seeing you soon at your earliest convenience. Best Regards, Jane Fonda

Submitted by nilufer.korkmaz on Wed Sep 20 2023

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Essentional vocabulary list for IELTS Writing 7+

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7Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
1Grammar mistakes
 

7 paragraphs

163 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Essentional vocabulary list for IELTS Writing 7+

Many believe that traditional classroom-based education will be replaced by alternative methods by the year 2050. What is your opinion?

Nowadays the differences between countries are becoming less evident because we see the same TV shows, advertisements, fashion and follow the same brands. To what extent the advantages of this trend outweigh its disadvantages?

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It is better for college students to live in schools than live at home with their parents. Agree or disagree?

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