You are the manager of a restaurant that has received a letter of complaint about bad service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four people at the restaurant as a gesture of goodwill.

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Dear Mr. Smith, I am writing to show my empathy about

your

Change the word

the

show examples

bad experience which you had at our restaurant

due to

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the bad service. I am terribly sorry about

this

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problem and please accept my apologies. Our first priority is to give the best experience to our customers. Tasting our delicious cuisine

as well as

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our kind and professional service make us indispensable compared to the other places.

Therefore

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, your bad experience cannot be tolerated by us

according to

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our restaurant rules. I regret to inform you that

this

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person has left from here.

Moreover

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, To avoid

this

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kind of case, I have already trained and warned my staff as a corrective action.

However

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, I would like to invite you here again and offer free mail you four guests. I hope that you accept our offer and we can rebuild our customer satisfaction in that way. I am looking forward to seeing you soon at your earliest convenience. Best Regards, Jane Fonda

nilufer.korkmazWed Sep 20 2023

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7
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

163 words

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