You are the manager of a restaurant that has received a letter of complaint about bad service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four people at the restaurant as a gesture of goodwill.
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Dear Mr. Smith,
I am writing to show my empathy about
your
bad experience which you had at our restaurant Change the word
the
due to
the bad service. I am terribly sorry about this
problem and please accept my apologies.
Our first priority is to give the best experience to our customers. Tasting our delicious cuisine as well as
our kind and professional service make us indispensable compared to the other places. Therefore
, your bad experience cannot be tolerated by us according to
our restaurant rules. I regret to inform you that this
person has left from here. Moreover
, To avoid this
kind of case, I have already trained and warned my staff as a corrective action.
However
, I would like to invite you here again and offer free mail you four guests. I hope that you accept our offer and we can rebuild our customer satisfaction in that way.
I am looking forward to seeing you soon at your earliest convenience.
Best Regards,
Jane FondaSubmitted by nilufer.korkmaz on
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