You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do. Begin your letter as follows: Dear Sir or Madam,

Dear Sir/Madam, I am writing

this

letter to express my disappointment regarding the washing

machine

which I purchased from your shop. Let me explain, I bought a brand-new washing

machine

from your shop

last

week. It worked properly in the beginning when installed but after two or three washes, it started making a weird noise

while

rinsing the clothes. I didn't understand the issue and made a call to your shop to enquire about the solution but a man responded in a very rude way and didn't provide a satisfactory response. I am very disappointed with the behaviour of your salesman. As the

machine

comes with a two-year warranty, I request you to consider the issue. Either send a mechanic to fix the problem or replace the

machine

.

In addition

, I want an apology from your salesman for the rude behaviour and inconvenience caused to me. I thank you in anticipation and look forward to a positive response. Yours Faithfully, ABC