IELTS Writing Correction Service /
Writing Samples /
Band 5.5

Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: * Describe the item you bought * Outline what the problem is * Explain why you want a refund

#company #refund #customer #service #department #item #outline
Dear Sir, I have a lot of good experience online buying from your
website
. Unfortunately, I feel displeasure with the recent buy and have a problem with that. So, I am writing to express my dissatisfaction with the pair of
shoes
 that I purchased from your
website
.
Also
, I bought a pair of
shoes
 that the brand
All Stars
Add a hyphen
All-Stars
show examples
. I am so excited about buying it because I have never
been
Correct your spelling
seen
show examples
 that brand of
shoes
.
Then
 I decided to order it and I think it is worth it. So, I ordered the number 43” on your site. Unfortunately, The main reason I am writing to you is the poor quality of a pair of
shoes
, which I bought on your
website
. Noted in detail description the product is an original and having paid a lot of money for that. When I received my package, I realized that it was fake and I
think
Wrong verb form
thought
show examples
 it was second-hand. I deserve a refund because in my opinion, it seems your company is unreliable and I am uncertain to order again. As far as I am concerned, there is a refund privacy policy on your
website
 that I expect you
fulfil
Fix the infinitive
to fulfil
show examples
. I look forward to receiving a prompt reply. Yours faithfully, Mustafa
Submitted by mustafaabedinasab on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

greeting and closing
The letter lacks appropriate formal greetings and sign-offs. Ensure to use standard salutations such as 'Dear Customer Service Team' and a polite closing such as 'Kind regards' followed by your full name.
logical structure
The letter needs to be structured more clearly, with distinct paragraphs for describing the item, outlining the problem, and explaining the request for a refund.
single idea per paragraph
Each paragraph should focus on a single idea to maintain a logical flow and readability.
complete response
Ensure to provide all details that are required as per the task, such as explicitly stating the action you expect from the company regarding the refund.
suitable writing tone
While expressing dissatisfaction, maintain a formal tone that is assertive yet respectful. Avoid statements that call into question the company's reliability without concrete evidence.

You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
What to do next:
Look at other essays:

Essentional vocabulary list for IELTS Writing 7+

Learn how to write high-scoring essays with powerful words.
Download Free PDF and start improving you writing skills today!