You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter - explain why you are unhappy - request a refund - make arrangements to return the damaged item.
Dear Sir or Madam,
I am writing to express my disappointment
you
, because I bought a computer from your Change preposition
to you
an
online store on February
24,2024,It was Correct article usage
apply
dilevered
me,but your was product poor quality.
I explain the reasons why you are unhappy with the product.I was Correct your spelling
delivered
planing
Correct your spelling
planning
use
Fix the infinitive
to use
Correct pronoun usage
it in
in
many things Change preposition
for
in
Change preposition
for
instanse
, for doing my homework or to play occasionally,I ordered that computer but its window was broken Correct your spelling
instance
besides
its types. It is not what I want.
I paid a lot of money
for a comuter
in your online store .I Correct your spelling
computer
commuter
did
not Verb problem
was
satisfy
it Replace the word
satisfied
service
so please refund my Correct article usage
the service
money
. I expect a prompt Correct your spelling
response
respone
and
resolution.Correct your spelling
response
To sum up
,I do not want the
to happen in the future again.So be careful when delivering.
Correct your spelling
this
Besides
, if you can not refund my money
,then
exchange the product. It is a hope
idea Replace the word
hopeful
both
of us .You can either choose to exchange or refund. Change preposition
for both
That is
your problem. Figure it out for yourself . It must arriveChange preposition
at a
a computers
or my Correct the article-noun agreement
computers
a computer
money
.
Yours faithfully,
Sanbina NorkobilovaSubmitted by soglomovsarvar on
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.
Greeting and Closing
Begin your letter with a more specific greeting if possible, such as 'To the Customer Service Department.' Using 'Dear Sir or Madam' is acceptable but less personal.
Logical Structure
Organize your letter into clear paragraphs: one for your introduction, one for explaining the issue, another for stating what you want (refund), and one for concluding your letter.
Single Idea per Paragraph
Stick to one idea for each paragraph and expand on it with details. For example, dedicate one paragraph to explaining the damage and how it affects your use of the computer, and another paragraph to your request and reasoning for a refund.
Complete Response
Complete your letter by clearly stating your issue, what you want as a resolution, and your next steps. Although you touched on these, making clearer demands and a more polite tone could improve clarity and effectiveness.
Suitable Writing Tone
Use a more formal and polite tone throughout the letter. Phrases like 'Figure it out for yourself' can seem rude. Instead, suggest actions they could take to resolve the issue, such as 'I kindly request a prompt exchange or refund, depending on what is more convenient for your procedures.'
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.