IELTS Writing Correction Service /
Writing Samples /
Band 4.5

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter - explain why you are unhappy - request a refund - make arrangements to return the damaged item.

#item #store #retailer #request #refund #arrangements
Dear Sir or Madam, I am writing to express my disappointment
you
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to you
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, because I bought a computer from your
an
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apply
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online store on February 24,2024,It was
dilevered
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delivered
 me,but your was product poor quality. I explain the reasons why you are unhappy with the product.I was
planing
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planning
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use
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to use
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it in
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in
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for
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 many things
in
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for
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instanse
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instance
, for doing my homework or to play occasionally,I ordered that computer but its window was broken
besides
 its types. It is not what I want. I paid a lot of
money
 for a
comuter
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computer
commuter
 in your online store .I
did
Verb problem
was
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 not
satisfy
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satisfied
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 it
service
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the service
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 so please refund my
money
. I expect a prompt
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response
respone
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response
 and resolution.
To sum up
 ,I do not want
the
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this
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 to happen in the future again.So be careful when delivering.
Besides
, if you can not refund my
money
,
then
 exchange the product. It is a
hope
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hopeful
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 idea
both
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for both
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 of us .You can either choose to exchange or refund.
That is
 your problem. Figure it out for yourself . It must arrive
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at a
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a computers
Correct the article-noun agreement
computers
a computer
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 or my
money
 . Yours faithfully, Sanbina Norkobilova
Submitted by soglomovsarvar on

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Greeting and Closing
Begin your letter with a more specific greeting if possible, such as 'To the Customer Service Department.' Using 'Dear Sir or Madam' is acceptable but less personal.
Logical Structure
Organize your letter into clear paragraphs: one for your introduction, one for explaining the issue, another for stating what you want (refund), and one for concluding your letter.
Single Idea per Paragraph
Stick to one idea for each paragraph and expand on it with details. For example, dedicate one paragraph to explaining the damage and how it affects your use of the computer, and another paragraph to your request and reasoning for a refund.
Complete Response
Complete your letter by clearly stating your issue, what you want as a resolution, and your next steps. Although you touched on these, making clearer demands and a more polite tone could improve clarity and effectiveness.
Suitable Writing Tone
Use a more formal and polite tone throughout the letter. Phrases like 'Figure it out for yourself' can seem rude. Instead, suggest actions they could take to resolve the issue, such as 'I kindly request a prompt exchange or refund, depending on what is more convenient for your procedures.'

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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