You recently visited a famous mobile showroom and you are not happy about the service you received from the company and you have decided to complain about it. Write an email to the company in 150- 200 words to complain about the poor service you received from its employee. In your email, express: • why you went to the shop/office • how the employees behaved to offend you • what you expect the company to do

Dear

Store

Manager, I hope

this

email finds you well. My name is Lisa Akter, a loyal customer at your

store

, located at Dufferin Mall,

store

no 12. Unfortunately, I must bring to your attention a rather unpleasant

experienced

Replace the word

experience

show examples

that I encountered during my recent visit.

To begin

with, I have visited the

store

on 22nd April. I wanted to purchase an iPhone for my mother and asked one of your staff about the features of a particular phone. At

first,

he said to give him a few minutes and

then

did not back to me with information. In the meantime, he started to talk with another customer who just entered the

store

, it seemed that they knew each other. He did not keep me waiting only but

also

rudely behaved with me. I waited for more than 30 minutes

then

another staff came to serve me I did not expect

this

kind of behaviour from your employee and it is

also

detrimental to the

store

's reputation. Given the inconvenience and disappointment, I would kindly request you to consider a 10% discount as a gesture of goodwill. I look forward to your swift response and resolution. Sincerely, Lisa