You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: · describe the item you lost · explain why you weren't happy with the customer service · say what action you would like the company to take. Write at least 150 words. You do NOT need to write any addresses.

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Dear Sir or Madam, I hope

this

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letter finds you well. I am writing to inform you about a lost item during my recent journey on one of your buses. My bus number was DH567, was travelling from Delhi to Mumbai.On 25th December 2024, I accidentally left behind my black backpack containing my laptop and important documents.

Therefore

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, I immediately contacted your customer service hotline to report the loss.

However

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, I found the response to be inadequate.

Moreover

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, The representative I spoke with seemed unsure of the procedure for handling lost items and offered little reassurance that my issue would be addressed promptly. In my opinion, kindly request your assistance in locating my lost item. It holds sentimental value to me, and I would greatly appreciate any efforts your team can make to recover it.

Additionally

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, I encourage your company to review and improve its lost and found procedures to better assist passengers in similar situations in the future. Thank you for your attention to

this

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matter. I look forward to hearing from you soon. Your's Sincerely, Moumita.

moumitapaik706Tue Apr 30 2024

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structure

You effectively used paragraphs to separate your ideas, making the letter easy to follow. Continue enhancing your letter's logical structure by making sure each paragraph transitions smoothly to the next.

development

Try to add more detail about your interaction with customer service for a fuller response to the prompt.

logic

Consider reviewing and refining the sequence of your ideas for even clearer logical progression in future writings.

detail

Ensure consistency in your storytelling, especially with dates and details, to avoid confusion.

tone

Your opening and closing were polite and well-phrased, contributing positively to the overall tone of your letter.

task response

Your request for action and suggested improvement show a clear understanding of the task's requirements.

task response

You've managed to clearly describe the item you lost and why it's important, which directly addresses part of the task.

5
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

178 words

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