IELTS Writing Correction Service
Writing Samples
Band 5.5

you ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words.

Dear Sir or Madam, I am Sarah, one of your customers, I am writing
this
Linking Words
 letter to share my dissatisfaction about your service in my previous purchase and to gather some information about my
order
Use synonyms
. I have
Use synonyms
order
Change the verb form
ordered
show examples
 a pair of
tshirt
Correct your spelling
T-shirts
 and
a
Correct the article-noun agreement
apply
show examples
trousers in your online shopping application on March 6th. On the delivery
page
Add a comma
page,
show examples
 it was mentioned that my
order
Use synonyms
will
Wrong verb form
would
show examples
 be delivered on
10th
Correct article usage
the 10th
show examples
 of March. Even though
its
Replace the word
it's
it is
show examples
 been a week
after
Change preposition
since
show examples
 my delivery date, my
order
Use synonyms
 wan not
delivered
Add a missing verb
been delivered
show examples
 yet.
Also
Linking Words
, I have reached out to the courier service in my town to check about my
order
Use synonyms
.
Additionally
Linking Words
, I have contacted
to
Change preposition
apply
show examples
your customer service, they let me know that my
order
Use synonyms
 was dispatched and they don't know the exact date when it will be delivered.
This
Linking Words
 is disappointing me a lot. I would like to receive my
order
Use synonyms
 as soon as possible.
Otherwise
Linking Words
, can you please refund my amount? Please let me know if you need any additional information. Yours faithfully, Sarah.

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single idea per paragraph
Ensure each paragraph contains a single, clear idea. Your letter largely does this well, but refining and separating ideas could improve clarity.
logical structure
Use a variety of sentence structures to enhance readability. While your message is clear, more diverse sentence patterns could improve the flow and engage the reader more effectively.
suitable writing tone
Maintain a polite and formal tone suitable for writing to a manager, which you've done nicely. This tone is appropriate for the situation and sets the right context for your requests.
complete response
You adequately explained the situation and provided clear requests, fulfilling the task's requirements.
greeting and closing
Your letter is organized with an appropriate greeting and closing, contributing to its overall coherence.
Topic Vocabulary:
  • order
  • item
  • online
  • shop
  • three weeks
  • received
  • email
  • situation
  • complain
  • service
  • delivery
  • money
  • back
  • manager
  • details
  • waiting
  • response
  • disappointment
  • request
  • refund
  • purchase
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