You recently bought an item of clothing from shop.you discovered that it had a fall and returned it to the shop for replacement or refund. However, the assistant told you that this was against the stores policy. Write a letter to the store manager, explaining the problem, you have had asked for a refund or exchange on the item.

Dear Sir or Madam, I am writing

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letter to complain about the damaged product I received from your brand. I recently visited your store in the 'Niagara outlet'. I am a huge fan of the quality I receive on every purchase with your brand. On 22 June, my eyes stopped on a stunning white dress in your store, so I asked for my size, but unfortunately, I did not get one because a small size was not available at the moment. The staff at the store convinced me that the new Stock would arrive in two days so that she would send me the dress in a parcel, so I agreed and paid for it. After five days on 27th June, I received a parcel in the morning. When I opened it to check my size, I saw a stain on the back of it. That was the ink stain and that cannot be fed with anything and that was totally disappointing to me. When I contacted the staff and explained everything they denied an exchange or refund.

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is my request to you to allow me the exchange of a new product or else

according to

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general rules for customer dissatisfaction by the government, I will complain to the customer care agency. Hoping for your prompt action, Yours faithfully,