IELTS Writing Correction Service
Writing Samples
Band 8.5

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. write a letter of apology to the person who complained. In your letter, say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four at the restaurant as a gesture of goodwill.

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Dear Sir, The purpose of
this
Linking Words
 letter is to apologize on behalf of our restaurant for the terrible service you experienced at our Vancouver branch
while
Linking Words
 dining on-site
last
Linking Words
 week. We highly consider our customer feedback to improve the quality of our services. The staff member who served your table is a new waitress who joined a few weeks ago. We have already conducted an internal investigation and she was found responsible.
Nevertheless
Linking Words
, appropriate disciplinary actions have been taken against her in accordance with our internal policy for dealing with
such
Linking Words
 incidents.
Moreover
Linking Words
, she has been suspended for one week. To resolve
this
Linking Words
 issue, I would like to offer a special meal in our VIP lounge free of charge for four people. Could you please confirm which date you like to accept
this
Linking Words
 offer? We will be delighted to serve your family with our delicious meals and exceptional service to keep your faith in our services. I hope you have accepted our sincere apology and continue dining at our restaurant. Yours faithfully, Marcus

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task achievement
Consider adding more specific details about the poor service incident to show thorough acknowledgment of the issue.
coherence cohesion
To enhance flow, linking words and phrases can be used more frequently to connect sentences and ideas.
task achievement
The letter maintains a suitable tone of apology and respect throughout, which is fitting for a formal letter.
coherence cohesion
Each paragraph clearly addresses a separate aspect of the issue, making the letter well-organized and easy to follow.
coherence cohesion
The greeting and closing are appropriate and contribute to the overall politeness of the letter.
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