You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. write a letter of apology to the person who complained. In your letter, say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four at the restaurant as a gesture of goodwill.

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Dear Sir, The purpose of

this

letter is to apologize on behalf of our restaurant for the terrible service you experienced at our Vancouver branch

while

dining on-site

last

week. We highly consider our customer feedback to improve the quality of our services. The staff member who served your table is a new waitress who joined a few weeks ago. We have already conducted an internal investigation and she was found responsible.

Nevertheless

, appropriate disciplinary actions have been taken against her in accordance with our internal policy for dealing with

such

incidents.

Moreover

, she has been suspended for one week. To resolve

this

issue, I would like to offer a special meal in our VIP lounge free of charge for four people. Could you please confirm which date you like to accept

this

offer? We will be delighted to serve your family with our delicious meals and exceptional service to keep your faith in our services. I hope you have accepted our sincere apology and continue dining at our restaurant. Yours faithfully, Marcus

Submitted by swickramarathna70 on Fri Aug 30 2024

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task achievement

Consider adding more specific details about the poor service incident to show thorough acknowledgment of the issue.

coherence cohesion

To enhance flow, linking words and phrases can be used more frequently to connect sentences and ideas.

task achievement

The letter maintains a suitable tone of apology and respect throughout, which is fitting for a formal letter.

coherence cohesion

Each paragraph clearly addresses a separate aspect of the issue, making the letter well-organized and easy to follow.

coherence cohesion

The greeting and closing are appropriate and contribute to the overall politeness of the letter.

6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

173 words

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