You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter -describe the problem you had with the tickets -say why you were unhappy with the staff -suggest what action the train company should take Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing

this

letter in order to show my dissatisfaction regarding the service. I bought

train

tickets

a week

advance

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in advance

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and when I went to the station, I was told that I could not use them. The staff who attended

me

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to me

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was not helpful, simply telling me that it was

invarid

Correct your spelling

invalid

. He did not even give me the reason despite the fact that I kept asking for the reason. I am still not sure why I could not use the

tickets

. It would be great if you could support me regarding

refund

Wrong verb form

refunding

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the

tickets

as I was not able to catch the

train

.

Additionally

, I would like to ask you to give me the reason for not being able to get on the

train

with the

tickets

that I bought in a

week

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week's

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advance.

Lastly

, it is advised to

train

your staff regarding customer service. I am sure there are a lot of people

need

Correct pronoun usage

who need

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assistance at the station, which is why more friendly and kind staff is needed at each station. I look forward

hearing

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to hearing

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from you. Yours faithfully, Hiromi Okumura