You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter -describe the problem you had with the tickets -say why you were unhappy with the staff -suggest what action the train company should take Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, I am writing
this
letter in order to show my dissatisfaction regarding the service. I bought
train
tickets
a week
advance
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in advance
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and when I went to the station, I was told that I could not use them. The staff who attended
me
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to me
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was not helpful, simply telling me that it was
invarid
Correct your spelling
invalid
. He did not even give me the reason despite the fact that I kept asking for the reason. I am still not sure why I could not use the
tickets
. It would be great if you could support me regarding
refund
Wrong verb form
refunding
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the
tickets
as I was not able to catch the
train
.
Additionally
, I would like to ask you to give me the reason for not being able to get on the
train
with the
tickets
that I bought in a
week
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week's
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advance.
Lastly
, it is advised to
train
your staff regarding customer service. I am sure there are a lot of people
need
Correct pronoun usage
who need
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assistance at the station, which is why more friendly and kind staff is needed at each station. I look forward
hearing
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to hearing
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from you. Yours faithfully, Hiromi Okumura
Submitted by hiromi.1828.o on

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coherence cohesion
Ensure that each paragraph develops a single clear idea to improve coherence.
task achievement
Explain the problem with more details, like the dates and specific circumstances, to strengthen your task achievement.
task achievement
The letter contains a polite and formal tone, which is suitable for the context.
coherence cohesion
The letter has a clear structure with appropriate greeting and closing.
Topic Vocabulary:
  • advance purchase
  • invalid tickets
  • inconvenience
  • ticket policies
  • lack of understanding
  • empathy
  • customer service
  • compensation
  • refund
  • free upgrade
  • notification
  • escalate the issue
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