You are being harassed wrongly by Debt Collection Agency for the amount that you did not spend on your credit card. Write a letter to Banking Ombudsman Department and escalate the complaint. In your letter, • introduce yourself • describe what happened • say what you want the officer to do

Dear Agency, I'm writing
this
email to address the issue regarding about amount which didn't spend on my credit card. My name is
dhivya
Correct your spelling
Divya
ravi
Change the capitalization
Ravi
show examples
and
I'm
Wrong verb form
I've been
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holding an account in your bank
over
Change preposition
for over
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two years.
Few
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A few
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days ago, I received a call from your bank,
stated
Wrong verb form
stating
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that need to pay the amount for my credit card. For your clarification, I haven't
spend
Wrong verb form
spent
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any amount on my credit card. I frequently
receiving
Change the form of the verb
receive
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the
Correct article usage
apply
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call
Fix the agreement mistake
calls
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from your bank
especially
Add the comma(s)
, especially
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in
Change preposition
during
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working times which indirectly affects
focus
Correct pronoun usage
my focus
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on my work. I kindly
requesting
Change the form of the verb
request
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you to take
an
Remove the article
apply
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immediate action to resolve
this
matter as soon as possible.
In addition
, please escalate teams to remove my
names
Fix the agreement mistake
name
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in
Change preposition
from
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the debit collection list so that
i
Change the capitalization
I
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wont
Add an apostrophe
won't
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receive the call. If you need any information regarding
detail
Fix the agreement mistake
details
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, please let me know. Thank you Dhivya Ravi
Submitted by dhivyaravi0396 on

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Coherence and Cohesion
To improve coherence and cohesion, ensure a clear and logical connection between ideas by using more cohesive devices (e.g., linking words like 'however,' 'furthermore').
Task Achievement
In terms of writing tone, using more formal expressions would enhance the professionalism of the letter. Replacing words like 'kindly' with phrases like 'I would appreciate it if...' can increase formality.
Coherence and Cohesion
Your opening and closing are well-structured, greeting the agency respectfully and providing a clear sign-off.
Task Achievement
The task is mostly achieved; you successfully introduced yourself, explained the issue, and stated your request.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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