You are being harassed wrongly by Debt Collection Agency for the amount that you did not spend on your credit card. Write a letter to Banking Ombudsman Department and escalate the complaint. In your letter, • introduce yourself • describe what happened • say what you want the officer to do
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What works well
2Your opening and closing are well-structured, greeting the agency respectfully and providing a clear sign-off.
The task is mostly achieved; you successfully introduced yourself, explained the issue, and stated your request.
Improvement Suggestions
2To improve coherence and cohesion, ensure a clear and logical connection between ideas by using more cohesive devices (e.g., linking words like 'however,' 'furthermore').
In terms of writing tone, using more formal expressions would enhance the professionalism of the letter. Replacing words like 'kindly' with phrases like 'I would appreciate it if...' can increase formality.
The Closing
The style of the letter determine how you have to close it.
Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.
Formal style (To someone you have not met, whose name you don’t know)
- Yours faithfully,
Semi-formal (To someone you may or may not have met, whose last name you know)
- Yours sincerely,
Informal (To someone you know well, whose first name you know and use)
- Best regards,
- Warm wishes,