IELTS Writing Correction Service /
Writing Samples /
Band 6

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

#manager #restaurant #complaint #service #member #staff #apology #person #action #offer #four #people #gesture #goodwill
Dear Sir/Madam Hope
this
 letter finds you well.I am writing
this
 letter to apologize for the bad service which you
had
Verb problem
faced on
show examples
 face
last
 day at my
restaurant
. Well, I want to tell you that we
have
Unnecessary verb
apply
show examples
hired new staff
last
 month unfortunately
last
Correct article usage
the last
show examples
 day when you
visit
Wrong verb form
visited
show examples
 our
restaurant
 my manager
is
Wrong verb form
was
show examples
 absent so there
is
Wrong verb form
was
show examples
 no
one
Correct pronoun usage
apply
show examples
experience
Replace the word
experienced
show examples
 person to look after my staff. I personally feel sorry for
this
inconvience
Correct your spelling
inconvenience
.
Furthermore
, from today I have started training
for
Change preposition
apply
show examples
my new staff so that
this
 these kind of
problem
Fix the agreement mistake
problems
show examples
 do not occur .
In addition
 to
this
, as I know you always come
in
Change preposition
to
show examples
 my
restaurant
 I want to offer whole bill credit to you or
either
Add an article
an either
show examples
free
Correct article usage
a free
show examples
 meal for four
person
Change to a plural noun
people
show examples
 as a
good will
Correct your spelling
goodwill
show examples
 so that I do not
loose
Correct your spelling
lose
show examples
 my loyal customer. Hope you understand my concern and looking forward to
see
Change the verb form
seeing
show examples
 you again
in
Change preposition
at
show examples
 my
restaurant
. with regards,
Navdeeep
Correct your spelling
Navdeep
 Manager
Submitted by navdeepbajaj89 on

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coherence cohesion
Ensure there is a space after punctuation marks such as periods and commas to improve readability.
coherence cohesion
Consider breaking complex sentences into simpler ones to maintain clarity.
task achievement
The letter effectively addresses all parts of the prompt, including an apology, explanation of actions taken, and an offer as a gesture of goodwill.
task achievement
The tone throughout the letter is suitably polite and professional, fitting the context.
coherence cohesion
The letter contains a clear greeting and closing, which enhances the formal structure.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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