IELTS Writing Correction Service
Writing Samples
Band 4.5

Write a letter to the company to complain about the poor service you received from its employee. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do

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I am writing to express my dissatisfaction towards your company staff about the poor services provided to me.I
came
Add the preposition
came to
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 your organisation on 12th December 2024 for the purpose of verifying my passport in
thebairline
Correct your spelling
the airline
 service.
Hence
Linking Words
 ,it is required to submit the letter including signature and seal from the manager of your company.
However
Linking Words
,After visiting your Employment Service department,I did not
recieve
Correct your spelling
receive
 any proper information about the documents which I need to submit
the
Change preposition
to the
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process
Use synonyms
 of authentication.
Moreover
Linking Words
,the staff in the department is not aware
the
Change preposition
of the
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 whole
process
Use synonyms
 of documentation.Because of that,I waited in your department
about
Change preposition
for about
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 2 hours and my whole
process
Use synonyms
 got delayed in the airline service. I would like to request you to provide proper training for the
staffs
Fix the agreement mistake
staff
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 in your company.
Along with
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 that,please make sure the employees are behaving properly.
Due to
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the
Change the word
my
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 lack of knowledge , I struggled to complete my travelling
process
Use synonyms
. Yours faithfully Riya
mathew
Change the capitalization
Mathew
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Coherence and Cohesion
Try to organize your letter more clearly by using separate paragraphs for each main point.
Coherence and Cohesion
Ensure you provide all the necessary details and structure your complaints and requests logically.
Coherence and Cohesion
The greeting and closing of the letter are appropriate and formal, fitting the task requirements.
Task Achievement
The letter addresses the tasks asked in the prompt, mentioning the reason for the visit, the behavior of the employees, and what you expect from the company.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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