You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

✨ Do you want to improve your IELTS writing?

Dear Sir or Madam, I am writing

this

Linking Words

email to report a complaint regarding the service I received from your store. Three months ago, I purchased a winter jacket at your shop's website, and the expected delivery time was two days. Unfortunately, I have not yet received the item.

Moreover

Linking Words

, I sent a follow-up email

last

Linking Words

week, which ended with no response from your staff members. I am truly disappointed by

this

Linking Words

unprofessional behaviour. I am amazed by the poor service where employees are not responding to any of my enquiries.

In addition

Linking Words

, I tried to make multiple phone calls for an update, but all my attempts were ignored by your team. I hope you can resolve

this

Linking Words

issue as quickly as possible. I would appreciate it if you could take appropriate action against the employees, and set some protocols to avoid

such

Linking Words

behaviour in the future. Thank you for your attention, and I look forward to your reply. Yours faithfully, Raman Kumar

turanavdeepFri Jan 10 2025

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task achievement

Include a direct request for the immediate delivery of your order or a refund, as this was specified in the task.

coherence cohesion

The letter has a clear, logical structure with an introduction, explanation, and conclusion.

coherence cohesion

The greeting and closing are appropriately formal for the context.

task achievement

The tone of the letter is suitably formal and expresses dissatisfaction effectively.

5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

163 words

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