Write a letter to the company to complain about the poor service you received from its employee. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

#company #service #employee #shop #office #employees #addresses #sir #madam

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Dear Sir or Madam, I am writing to formally complain about the poor customer service I received from two of your employees on Sunday, April 12, 2021. The purpose of my visit to your office was to request a refund for a

toy

Use synonyms

car I purchased recently. Upon opening the package, my son discovered that the

toy

Use synonyms

had a broken wheel. When it was my turn to explain why I required a refund, one of the staff members accused me of breaking the

toy

Use synonyms

myself. Not only was I falsely accused, but another staff member

also

Linking Words

yelled at me, claiming I was causing trouble in the shop.

This

Linking Words

unprofessional

behavior

Change the spelling

behaviour

show examples

created a scene,

forcing

Wrong verb form

forced

show examples

me to leave the premises in frustration and disappointment.

Therefore

Linking Words

, I urge you to issue a proper refund for the defective

toy

Use synonyms

and to take appropriate disciplinary action against the rude employees. If

such

Linking Words

behavior

Change the spelling

behaviour

show examples

continues, it could significantly harm your company's reputation in the future. I trust that you will address

this

Linking Words

matter promptly and take the necessary steps to ensure better customer service. I look forward to your response and the resolution of

this

Linking Words

issue. Sincerely, John

Submitted by kimtatt.tan97 on Thu Jan 16 2025

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suitable writing tone

The letter did a good job in expressing all the required points clearly. For an even higher score, consider maintaining a more formal tone throughout the letter.

complete response

The letter clearly expresses the reason for visiting the office, the offending behavior of the employees, and what you expect the company to do about it.

single idea per paragraph

The letter is well-organized, with each paragraph focusing on a single idea.

4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
3
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

193 words

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Topic Vocabulary:

disappointment
frustration
poor service
dissatisfied
treated
rude
unhelpful
preoccupied
disinterested
tone of voice
condescending
disrespectful
belittled
unwelcome
lack of
knowledge
competence
addressing
queries
concerns
unacceptable
reputation
immediate action
apology
rude
unprofessional conduct
undergoes
further training
improve
skills
behavior
assure
incidents
occur
appropriate measures
address
complaint
seriously

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