Write a letter to the company to complain about the poor service you received from its employee. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

✨ Do you want to improve your IELTS writing?

Dear Sir or Madam, I am writing to formally complain about the poor customer service I received from two of your employees on Sunday, April 12, 2021. The purpose of my visit to your office was to request a refund for a

toy

Use synonyms

car I purchased recently. Upon opening the package, my son discovered that the

toy

Use synonyms

had a broken wheel. When it was my turn to explain why I required a refund, one of the staff members accused me of breaking the

toy

Use synonyms

myself. Not only was I falsely accused, but another staff member

also

Linking Words

yelled at me, claiming I was causing trouble in the shop.

This

Linking Words

unprofessional

behavior

Change the spelling

behaviour

show examples

created a scene,

forcing

Wrong verb form

forced

show examples

me to leave the premises in frustration and disappointment.

Therefore

Linking Words

, I urge you to issue a proper refund for the defective

toy

Use synonyms

and to take appropriate disciplinary action against the rude employees. If

such

Linking Words

behavior

Change the spelling

behaviour

show examples

continues, it could significantly harm your company's reputation in the future. I trust that you will address

this

Linking Words

matter promptly and take the necessary steps to ensure better customer service. I look forward to your response and the resolution of

this

Linking Words

issue. Sincerely, John

kimtatt.tan97Thu Jan 16 2025

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

suitable writing tone

The letter did a good job in expressing all the required points clearly. For an even higher score, consider maintaining a more formal tone throughout the letter.

complete response

The letter clearly expresses the reason for visiting the office, the offending behavior of the employees, and what you expect the company to do about it.

single idea per paragraph

The letter is well-organized, with each paragraph focusing on a single idea.

4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
3
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

193 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

Topic Vocabulary:

disappointment
frustration
poor service
dissatisfied
treated
rude
unhelpful
preoccupied
disinterested
tone of voice
condescending
disrespectful
belittled
unwelcome
lack of
knowledge
competence
addressing
queries
concerns
unacceptable
reputation
immediate action
apology
rude
unprofessional conduct
undergoes
further training
improve
skills
behavior
assure
incidents
occur
appropriate measures
address
complaint
seriously

What to do next:

Look at other essays:

6.5
band
The development of tourism contributed to English becoming the most prominent language in the world. Some people think this will lead to English becoming the only language to be spoken globally. What are the advantages and disadvantages of having one language in the world?
It is thought by some people that English, which is now the most widely spoken language in the world, may one day predominate over all other languages and result in their eventual disappearance. Having one language would certainly aid understanding and economic growth but there will also be some drawbacks.
6
band
four countries in 1970 and 2000. Summarize the information by selecting and reporting the main features and makes comparisons where relevant.
The given diagrams illustrate the ratio of men and female aged 60-64 remaining in the workforce from four different nations between 1970 and 2000.
7
band
Many young children have unsupervised access to the internet and are using the internet to socialize with others. This can lead to a number of dangerous situations which can be threatening for children. What problems do children face when going online without parental supervision? How can these problems be solved?
It is often argued that a large number of adolescents are used to accessing for Internet without parental supervision. However, these unauthorised use of online activities will not only create unexpected situations but also be frightening to young people. In this essay, I shall look into the problems of this phenomenon, and suggest some ideas to address this issue.
8.5
band
You and your family are living in rented accommodation in an English-speaking country. You are not satisfied with the condition of some of the furniture. Write a letter to the landlord. In your letter introduce yourself explain what is wrong with the furniture say what action you would like the landlord to take
Hope this letter finds you in good health. I am Navneet Kaur, I live in unit 40 at Kimberly Lane. I moved into this apartment with my family in the month of March and signed the lease agreement with you a week before that. I am writing this letter to you to express my concern about the faulty furniture in my rented house.
6.5
band
Some people belive that studying at university or college is the best route to a successful career, while others believe that it is better to get a job straight after school. Discuss both views and give your opinion.
The issue of future careers has sparked considerable debate in recent times. While some people argue that the best way to succeed is to have further education at a university or college, others maintain that getting a job right after school is a better choice. In my opinion, I totally agree with the former point of view. This essay will explore both sides of this argument before reaching a conclusion.

The development of tourism contributed to English becoming the most prominent language in the world. Some people think this will lead to English becoming the only language to be spoken globally. What are the advantages and disadvantages of having one language in the world?

four countries in 1970 and 2000. Summarize the information by selecting and reporting the main features and makes comparisons where relevant.

Some people belive that studying at university or college is the best route to a successful career, while others believe that it is better to get a job straight after school. Discuss both views and give your opinion.