IELTS Writing Correction Service
Writing Samples
Band 4.5

[Dri] You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

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Dear Sir, I hope you are having a good day. My name is Smith John, and I
am having
Wrong verb form
have had
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an
Change the article
a
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 bank account with your branch for the
last
Linking Words
 two years. The purpose of my letter
to
Add a missing verb
is to
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 complain about bad received
last
Linking Words
 week. I never had
a
Change the article
an
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 unpleasant experience, whenever I visited your branch. To clarify, I was running low on my cheques,
hence
Linking Words
 I came to order a new
cheque
Correct your spelling
chequebook
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book
Use synonyms
. I consulted
Mr.
Change the punctuation
Mr
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 Bruce, to file a form to request a new
cheque
Correct your spelling
chequebook
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book
Use synonyms
. He was acting in a bad manner
,
Remove the comma
apply
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 and was not assisting me in any possible way.
Moreover
Linking Words
, I have noticed
aggresive
Correct your spelling
aggressive
as well as
Linking Words
 rude behaviour with other customers, too. I
have
Unnecessary verb
apply
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ordered a
cheque
Correct your spelling
chequebook
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book
Use synonyms
 a month ago. Surprisingly, I am still awaiting its delivery. If I am not wrong,
this
Linking Words
 process takes hardly 15 days. For your information, I am in need of
new
Add an article
a new
the new
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book
Use synonyms
. So I am curious to know
that
Correct word choice
apply
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When would I get it
?
Change the punctuation
.
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 I request you to personally look into
this
Linking Words
 matter, and let me know
,
Remove the comma
apply
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 if you need anything from my side.
Furthermore
Linking Words
, please give
Mr.
Change the punctuation
Mr
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 Bruce formal notice
over
Change preposition
of
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 his unacceptable customer
serivce
Correct your spelling
service
. Yours truthfully, Smith.

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task achievement
Consider providing more specific details regarding the date you ordered the cheque book and how you placed the order.
coherence and cohesion
Ensure that each paragraph has a single clear idea and maintain focus on the complaint throughout the letter.
task achievement
Use a more formal tone, especially in your requests and complaints.
task achievement
Your letter has a clear purpose and you express your concerns well.
task achievement
You included a request for action, which is important in a complaint letter.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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