You are a manager of a restaurant, and a customer has written a complaint letter about a bad dining experience. Write a letter to the customer: apologizing for the poor experience. acknowledging the specific issues raised in the complaint. explaining the steps you will take to address the problems and improve the restaurant's service.

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Dear Sir or Madam, The reason why I am writing

this

Linking Words

letter to you is that I want to apologise for bad service. I learned about

this

Linking Words

situation and that day you

was

Change the verb form

were

show examples

celebrating

Change preposition

apply

show examples

your dad's anniversary. I would like to start by pointing

Change preposition

out

show examples

the fact that our

waiters

Fix the agreement mistake

waiter

show examples

service did not work properly for you. I heard that you complained about the food did not

came

Change the form of the verb

come

show examples

on time

adn

Correct your spelling

and

Linking Words

additionally

Replace the word

addition

show examples

this

Linking Words

meals was poor quality especially

part

Add an article

the part

a part

show examples

of the

sheshkebab

Correct your spelling

shish kebab

As a

Linking Words

result

Add a comma

result,

show examples

they

even

Rephrase

apply

show examples

did not even

ate

Wrong verb form

eat

show examples

sheshkebab

Correct your spelling

shish kebab

. After

heard

Wrong verb form

hearing

show examples

this

Linking Words

evnt

Correct your spelling

event

immidiately

Correct your spelling

immediately

I took

actions

Fix the agreement mistake

action

show examples

for

waiter

Correct article usage

the waiter

show examples

particularly served

for

Change preposition

apply

show examples

you. If you want, our restaurant

give

Change the verb form

gives

show examples

chance to in order to celebrate

party

Correct article usage

the party

show examples

again absolutely free. Of

course

Add a comma

course,

show examples

now I

make

Correct your spelling

take

show examples

measures directed

cooks

Change preposition

toward cooks

show examples

and waiters. After

that

Add a comma

that,

show examples

I promise

this

Linking Words

situation never repeat. Thank you in advance for understanding my situation.

Ihope

Correct your spelling

I hope

that you will accept my apology and look

forrward

Correct your spelling

forward

to hearing from you at your earliest

convinience

Correct your spelling

convenience

. Yours faithfully, Nicolas Jackson.

uluga2002Fri Apr 18 2025

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Grammar/Language

Ensure to use correct verb tenses and grammar. For instance, instead of 'you was celebrating', it should be 'you were celebrating'.

Coherence/Cohesion

Try to structure your letter more clearly. Each paragraph should focus on a single idea, such as the apology, the acknowledgment of issues, and the explanation of steps taken.

Coherence/Cohesion

Improve the clarity in your explanation. Instead of saying 'I heard that you complained about the food did not came on time', you might say 'I understand that your food was delayed.'

Task Achievement

The letter begins with a clear intention to apologize, showing empathy towards the customer.

Task Achievement

The offer to celebrate another party for free demonstrates commitment to customer satisfaction.

3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
28
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

173 words

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