You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear sir, I am writing
this
Linking Words
letter regarding the order which I
did
Verb problem
have
show examples
not received yet.
To begin
Linking Words
, I bought the
water
Use synonyms
heater from your shop online three weeks ago and I was told that the delivery of the product will take place in two days. Now the situation is totally out of hand because
its
Replace the word
it's
it is
show examples
being
Wrong verb form
been
show examples
a long time but I did not get my
water
Use synonyms
heater.
In addition
Linking Words
, I am unable to do my household chores because of not getting the hot
water
Use synonyms
.
Moreover
Linking Words
, I sent an email to the shop about the circumstances but no
any
Correct quantifier usage
apply
show examples
action was taken. Even I did not get any reply from the
costumer
Correct your spelling
customer
show examples
services. Honestly,
i
Change the capitalization
I
show examples
felt frustrated by the feeling of being ignored. Please solve my problem by sending an immediate delivery of the
water
Use synonyms
heater till tomorrow. If you are unable to provide me
the
Add the preposition
with the
show examples
product because of any other reason, please refund my money so I can buy
at
Correct pronoun usage
it at
show examples
the other store. I am looking forward to hearing from you. Yours faithfully, Karanveer

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

coherence and cohesion
Try to organize your letter into clear paragraphs. Start with a greeting, then explain the situation, express your complaint, and finally ask for a solution.
task achievement
Use polite language throughout the letter, especially when asking for a solution. Avoid using phrases that may sound too demanding.
coherence and cohesion
Make sure to proofread your letter for grammar and spelling errors. This helps in making your message clearer and more professional.
task achievement
You clearly explained the problem with your order and showed your frustration, which makes your complaint valid.
task achievement
Your closing line is polite and shows that you expect a response, which is a good practice in business letters.
Topic Vocabulary:
  • order
  • item
  • online
  • shop
  • three weeks
  • received
  • email
  • situation
  • complain
  • service
  • delivery
  • money
  • back
  • manager
  • details
  • waiting
  • response
  • disappointment
  • request
  • refund
  • purchase
What to do next:
Look at other essays: