You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear sir, I am writing

this

Linking Words

letter regarding the order which I

did

Verb problem

have

show examples

not received yet.

To begin

Linking Words

, I bought the

water

Use synonyms

heater from your shop online three weeks ago and I was told that the delivery of the product will take place in two days. Now the situation is totally out of hand because

its

Replace the word

it's

it is

show examples

being

Wrong verb form

been

show examples

a long time but I did not get my

water

Use synonyms

heater.

In addition

Linking Words

, I am unable to do my household chores because of not getting the hot

water

Use synonyms

Moreover

Linking Words

, I sent an email to the shop about the circumstances but no

any

Correct quantifier usage

apply

show examples

action was taken. Even I did not get any reply from the

costumer

Correct your spelling

customer

show examples

services. Honestly,

Change the capitalization

show examples

felt frustrated by the feeling of being ignored. Please solve my problem by sending an immediate delivery of the

water

Use synonyms

heater till tomorrow. If you are unable to provide me

the

Add the preposition

with the

show examples

product because of any other reason, please refund my money so I can buy

Correct pronoun usage

it at

show examples

the other store. I am looking forward to hearing from you. Yours faithfully, Karanveer

dhaliwalkaran526

May 25, 2025

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coherence and cohesion

Try to organize your letter into clear paragraphs. Start with a greeting, then explain the situation, express your complaint, and finally ask for a solution.

task achievement

Use polite language throughout the letter, especially when asking for a solution. Avoid using phrases that may sound too demanding.

coherence and cohesion

Make sure to proofread your letter for grammar and spelling errors. This helps in making your message clearer and more professional.

task achievement

You clearly explained the problem with your order and showed your frustration, which makes your complaint valid.

task achievement

Your closing line is polite and shows that you expect a response, which is a good practice in business letters.

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4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
8
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

175 words

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Topic Vocabulary:

order
item
online
shop
three weeks
received
email
situation
complain
service
delivery
money
back
manager
details
waiting
response
disappointment
request
refund
purchase

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