You ordered an item from an online shop three weeks ago. The shop said you would receive the item within two days, but you have not received it yet. Last week, you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter: - Explain the situation. Waiting washing machine - Complain about the bad service. they haven't response for the email - Ask for immediate delivery of your order or a refund. need full refund including delivery fee

Dear Sir/Madam, I am writing to request a full refund for a washing machine that I purchased from your online store several weeks ago. I bought

this

Linking Words

item during your Super Sale, and I was informed that it would be arriving within two working days.

This

Linking Words

was particularly important for me because it was supposed to arrive before my housewarming party.

However

Linking Words

, it has been three weeks and I am still waiting. I sent an email to your customer

service

Use synonyms

last

Linking Words

week and I have not received any response yet.

Furthermore

Linking Words

, I called them and spoke to one of your customer

service

Use synonyms

assistants. He told me that my washing machine had already been shipped but was unable to provide me with a tracking number. When I asked to be transferred to a manager, he outright refused claiming that they were busy. I find

this

Linking Words

service

Use synonyms

to be far below the standards that your store claims in its advertisements. I would like to express my dissatisfaction with the

service

Use synonyms

I have received and request that you cancel the order.

Additionally

Linking Words

, I would appreciate a full refund, which includes postage fees. If the washing machine is on its way to my home, which I highly doubt, I shall be sending it right back to you. Please reply to confirm the cancellation and refund at your earliest convenience. Yours faithfully, Anne Peter

madu.r1991Wed May 28 2025

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

task achievement

Your letter addresses all the required points well and effectively explains the situation.

coherence

You have used paragraphs to separate ideas, which is good. However, try to ensure that each paragraph contains only one main idea; linking them more clearly could improve the flow.

task achievement

Consider being slightly more formal in your tone when addressing complaints in a letter to enhance professionalism.

task achievement

The letter clearly states the problem and your request for a refund, which shows you have understood the task well.

task achievement

You have provided details about previous attempts to contact customer service, which adds depth to your complaint.

Do you want to check your IELTS essays?

Submit unlimited essays, letters and charts. Sign up right now and start improving your writing skills.

5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

229 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

What to do next:

Look at other essays:

6
band
Vaccinating children against preventable diseases is not only unnecessary but also dangerous. To what extent do you agree or disagree?
Vaccinating children has become increasingly unpopular among certain demographics of society. These people claim that vaccinations are hazardous to children's health and as such are not needed. This essay will argue why vaccinating against spreadable diseases is entirely necessary despite some potential risks.
6.5
band
Full-time university students spend a lot of time studying.Some say they should be involved in other activities as well. What extent do yoy agree or disagree!
In a contemporary era where studying has become more frequent and ubiquitous, whether students learning at university fully should devote most of their time to homework and lessons or they should engage in other activities is currently a debatable topic worldwide. This writer concurs with the latter and this essay will explain the validity of this option.
7.5
band
In many countries today, crime novels and TV crimes dramas are becoming more and more popular. Why do you think these books and TV show are popular? What is your opinion of crime fiction and TV crime dramas?
Nowadays, in several countries, the number of followers for the crime genre, in television shows and book titles, is increasing gradually. I think this rise is due to the feeling that this genre is giving to fans and they can experience some things that are rare in their daily lives.
7
band
Completing university education is thought by some to be the best way to get a good job. Other people think that getting experience and developing soft skills is more important. Discuss both sides and give your opinion.
It is considered by some that being a university graduate is the key to securing a good job, while others believe it is better to have experience and soft skills. In my opinion, having a university education is essential for academic jobs, whereas soft skills and experience are more useful in business.
4.5
band
In some countries, more and more people are becoming interested in finding out about the history of the house or building they live in. What are the reasons for this? How can people research this?
The history of the home or contruction of people is being interesting for them in some nations. While there are some reasons for this circumstance such as what kinds of people have used their houses, there are also ways which individuals can use them to research it.

Vaccinating children against preventable diseases is not only unnecessary but also dangerous. To what extent do you agree or disagree?

Full-time university students spend a lot of time studying.Some say they should be involved in other activities as well. What extent do yoy agree or disagree!

In many countries today, crime novels and TV crimes dramas are becoming more and more popular. Why do you think these books and TV show are popular? What is your opinion of crime fiction and TV crime dramas?

Completing university education is thought by some to be the best way to get a good job. Other people think that getting experience and developing soft skills is more important. Discuss both sides and give your opinion.

In some countries, more and more people are becoming interested in finding out about the history of the house or building they live in. What are the reasons for this? How can people research this?