You ordered an item from an online shop three weeks ago. The shop said you would receive the item within two days, but you have not received it yet. Last week, you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter: - Explain the situation. Waiting washing machine - Complain about the bad service. they haven't response for the email - Ask for immediate delivery of your order or a refund. need full refund including delivery fee

Dear Sir/Madam, I am writing to request a full refund for a washing machine that I purchased from your online store several weeks ago. I bought

this

Linking Words

item during your Super Sale, and I was informed that it would be arriving within two working days.

This

Linking Words

was particularly important for me because it was supposed to arrive before my housewarming party.

However

Linking Words

, it has been three weeks and I am still waiting. I sent an email to your customer

service

Use synonyms

last

Linking Words

week and I have not received any response yet.

Furthermore

Linking Words

, I called them and spoke to one of your customer

service

Use synonyms

assistants. He told me that my washing machine had already been shipped but was unable to provide me with a tracking number. When I asked to be transferred to a manager, he outright refused claiming that they were busy. I find

this

Linking Words

service

Use synonyms

to be far below the standards that your store claims in its advertisements. I would like to express my dissatisfaction with the

service

Use synonyms

I have received and request that you cancel the order.

Additionally

Linking Words

, I would appreciate a full refund, which includes postage fees. If the washing machine is on its way to my home, which I highly doubt, I shall be sending it right back to you. Please reply to confirm the cancellation and refund at your earliest convenience. Yours faithfully, Anne Peter

madu.r1991Wed May 28 2025

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task achievement

Your letter addresses all the required points well and effectively explains the situation.

coherence

You have used paragraphs to separate ideas, which is good. However, try to ensure that each paragraph contains only one main idea; linking them more clearly could improve the flow.

task achievement

Consider being slightly more formal in your tone when addressing complaints in a letter to enhance professionalism.

task achievement

The letter clearly states the problem and your request for a refund, which shows you have understood the task well.

task achievement

You have provided details about previous attempts to contact customer service, which adds depth to your complaint.

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5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

229 words

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In a number of countries, some people think it is necessary to spend large sums of money on constructing new railway lines for very fast trains between cities. Others believe the monet should be spend on improving existing public transport.

People believe that they should be able to keep all the money they earn and should not pay tax to the state. To what extent do you agree or disagree with this statement?

Some people believe that it is good for a country's culture to import foreign movies and TV programmes. Other think that it is better to produce these locally. Discuss both views and give your own opinion.

Nowadays, distance-learning programs are such common thing for us (the study material by post, by internet) but some people argue that courses can never be taken as good as those by attending in a college or university in person. To what extent do you agree or disagree?