You ordered an item from an online shop three weeks ago. The shop said you would receive the item within two days, but you have not received it yet. Last week, you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter: - Explain the situation. Waiting washing machine - Complain about the bad service. they haven't response for the email - Ask for immediate delivery of your order or a refund. need full refund including delivery fee

Dear Sir/Madam, I am writing to request a full refund for a washing machine that I purchased from your online store several weeks ago. I bought
this
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item during your Super Sale, and I was informed that it would be arriving within two working days.
This
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was particularly important for me because it was supposed to arrive before my housewarming party.
However
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, it has been three weeks and I am still waiting. I sent an email to your customer
service
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last
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week and I have not received any response yet.
Furthermore
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, I called them and spoke to one of your customer
service
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assistants. He told me that my washing machine had already been shipped but was unable to provide me with a tracking number. When I asked to be transferred to a manager, he outright refused claiming that they were busy. I find
this
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service
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to be far below the standards that your store claims in its advertisements. I would like to express my dissatisfaction with the
service
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I have received and request that you cancel the order.
Additionally
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, I would appreciate a full refund, which includes postage fees. If the washing machine is on its way to my home, which I highly doubt, I shall be sending it right back to you. Please reply to confirm the cancellation and refund at your earliest convenience. Yours faithfully, Anne Peter

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task achievement
Your letter addresses all the required points well and effectively explains the situation.
coherence
You have used paragraphs to separate ideas, which is good. However, try to ensure that each paragraph contains only one main idea; linking them more clearly could improve the flow.
task achievement
Consider being slightly more formal in your tone when addressing complaints in a letter to enhance professionalism.
task achievement
The letter clearly states the problem and your request for a refund, which shows you have understood the task well.
task achievement
You have provided details about previous attempts to contact customer service, which adds depth to your complaint.
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