IELTS Writing Correction Service
Writing Samples
Band 4.5

You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: * Introduce yourself. * Explain that you did not buy the items listed. * Say what you would like the bank to do to fix the problem. You do not need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

I hope
this
Linking Words
 letter finds you well. My name is Lovprit Kaur. I am an old customer in your branch
"
Punctuation problem
,
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Royal Bank of Canada. I am writing in connection with my recent credit
card
Use synonyms
 statement that I received on 2nd November. In the statement, I saw big expenditures
throuout
Correct your spelling
throughout
 the
last
Linking Words
 week of October, and I went through the transactions listed there. I was very shocked to see multiple
transations
Correct your spelling
transactions
 that I had no idea about.
That
Change preposition
At that
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 moment
I
Punctuation problem
, I
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started looking for my
card
Use synonyms
, but I could not find it anywhere.
Then
Linking Words
 I
realized
Change the spelling
realised
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 I lost it somewhere. For
solution
Correct article usage
the solution
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, at
first
Add a comma
first,
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 I want my current credit
card
Use synonyms
 to be blocked so that the person who found the
card
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 cannot use it.
Additionally
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, I want to reapply for a new
card
Use synonyms
 for myself
,
Remove the comma
apply
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 and have it delivered to my address as soon as possible.
Besides
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, I want to file a
complain
Replace the word
complaint
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 against the person who used my lost
card
Use synonyms
, so I would need a detailed summary
for
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of
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 the transactions as well. I would really appreciate your time and
efforts
Fix the agreement mistake
effort
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. Your sincerely Lovprit Kaur

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organization
One idea in each paragraph. Use a clear intro, then body, then close.
language
Check spelling and grammar. Fix 'transations', 'complain', 'Your sincerely'.
formality
Include the needed greeting at the start and a proper closing at the end.
content
Very clear on what you want. Say you want the card blocked, a new card issued, and a full list of charges.
tone
Keep a calm and direct tone.
content
You tell the bank you did not buy the items and that the card was lost.
content
You ask for the right actions (block card, issue new card, get charge details).
tone
The letter is polite and respectful.
The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • credit card statement
  • expensive purchases
  • unauthorized transactions
  • account security
  • investigation
  • fraudulent activity
  • temporary freeze
  • dispute resolution
  • bank manager
  • account details
  • financial impact
  • transaction validity
  • identity theft
  • customer service
  • request confirmation
What to do next:
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