You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir/Madam, I am writing to express my strong dissatisfaction with the service I have received regarding an online order placed on your website on 31st December. On that date, I purchased an electric iron, and the order confirmation clearly stated that delivery would be completed within two days.

However

Linking Words

, three weeks have passed, and I have yet to receive the item.

This

Linking Words

delay has caused me significant inconvenience, as I require the iron for my daily household needs. To make matters worse, I have already attempted to resolve

this

Linking Words

issue by sending several emails to your customer service department

last

Linking Words

week; unfortunately, I have not received a single response. I find

this

Linking Words

lack of communication and total disregard for customer queries to be entirely unprofessional. Under the circumstances, I am no longer willing to wait. I request that you either ensure the immediate delivery of the item within 24 hours or provide me with a full refund to my original payment method. I look forward to your prompt response and a swift resolution to

this

Linking Words

matter. Yours faithfully, Davinder Kaur

kashyapkajal274

Feb 4, 2026

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structure

Start with a line that states the reason and what you want.

coherence

Keep one idea in each paragraph.

task

Be clear on what you want: delivery now or money back.

tone

Keep a calm and polite tone.

facts

Check facts like dates and order number.

content

Clear reason for complaint.

tone

Formal and polite tone.

task

Clear call for action at end.

format

Good greeting and closing.

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3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

181 words

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Topic Vocabulary:

order
item
online
shop
three weeks
received
email
situation
complain
service
delivery
money
back
manager
details
waiting
response
disappointment
request
refund
purchase

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