You recently bought an item of clothing from shop.you discovered that it had a fall and returned it to the shop for replacement or refund. However, the assistant told you that this was against the stores policy. Write a letter to the store manager, explaining the problem, you have had asked for a refund or exchange on the item.

Hello Sir or Madam, I am writing

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letter regarding a defective product I recently purchased from your brand, Human Being. On February 25, I went to Bramalea City Centre in Brampton. I liked

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overcoat there. But unfortunately, I could not find my size in stock. The store team convinced me to send a parcel to my home within a week of my size. So I paid the full amount for the item. The order number is 123456GH. On March 4th, when I received the package, I found that the coat had a stain on its back. It looks like an ink stain and can not get away. I tried to contact the store team, and they refused to exchange. Usually, whatever I shop

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your store is in perfect condition

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I completely rely on your brand. But

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time, I am quite disappointed with the service. I am requesting you to either replace or refund my payment. I hope you will take some appropriate action to resolve

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matter. Many thanks. Yours Faithfully Beerpal