You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. • Say what you would like the bank to do to fix the problem. You do not need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, I am writing regarding some transactions that I found on my

credit

Use synonyms

card

Use synonyms

statement for the month of May. There are five

transcations

Correct your spelling

transactions

between 11th May and 13th May, made using my

credit

Use synonyms

card

Use synonyms

from BMO, to buy jewellery from Mark's Diamonds and shoes from Prada Shoes. The total

transcation

Correct your spelling

transaction

amount was 18,000 Canadian dollars.

However

Linking Words

, I have not made these

transcations

Correct your spelling

transactions

. I had applied for a physical

credit

Use synonyms

card

Use synonyms

on May 1st. The application form mentioned that it typically takes two weeks to receive the

card

Use synonyms

through

mail

Correct article usage

the mail

show examples

However

Linking Words

, I have not received it. I made all the other

credit

Use synonyms

card

Use synonyms

transcations

Correct your spelling

transactions

in the month of May using the online

credit

Use synonyms

payment option available on the BMO mobile banking application. It was only after I received my bank statement that I realised that there

some

Verb problem

were some

show examples

transactions that I

have

Wrong verb form

had

show examples

not made. I have filed a complaint with the cyber cell of

City

Correct article usage

the City

show examples

of Toronto, and they said they will look into

this

Linking Words

matter. I request you to coordinate with the authorities to resolve

this

Linking Words

issue, as it could affect

financially

Replace the word

my finances

, impacting my

credit

Use synonyms

score.

In addition

Linking Words

, I request

you

Correct word choice

that you

show examples

Wrong verb form

apply

show examples

re-issue another physical

credit

Use synonyms

card

Use synonyms

. I will

pick-up

Replace the word

pick up

this

Linking Words

credit

Use synonyms

card

Use synonyms

from my nearest branch. Please look into

this

Linking Words

matter. I look forward to hearing from you. Best regards, Krithi Santosh

skrithi99

May 11, 2026

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task response

Say more clearly what the bank must do now. For example, ask the bank to stop the card, remove the false charges, and check the case fast.

coherence and cohesion

Use short clear links between ideas, like 'First', 'Also', and 'Finally', so the letter is easier to follow.

coherence and cohesion

Check small word errors like 'there are' and 'transactions' because they can make the meaning less clear.

task response

You answer all parts of the task and explain the problem well.

coherence and cohesion

Your letter has a clear start, middle, and end.

coherence and cohesion

Each paragraph mostly has one main idea.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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3
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
12
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

226 words

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Topic Vocabulary:

credit card statement
expensive purchases
unauthorized transactions
account security
investigation
fraudulent activity
temporary freeze
dispute resolution
bank manager
account details
financial impact
transaction validity
identity theft
customer service
request confirmation

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