IELTS Writing Correction Service
Writing Samples
Band 7.5

The hotel where you and your family spent the weekend did not offer the service they had promised. Write a letter to the manager. In your letter: • Introduce yourself. • Explain the problem. • State what action you would like from the hotel. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, My name is Ibrahim. I am writing
this
Linking Words
 letter to bring some disappointments to your attention, which deteriorated our holiday during our stay at your hotel. My family and I purchased a holiday package from your hotel between the 21st and 28th of August. Unfortunately, we did not receive appropriate room
service
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, which forced us to clean our room ourselves without any help from your employees. They requested
money
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 to clean our room, which was not mentioned on the website.
However
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, it was explicitly checked as a free
service
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. Even though we paid the amount of
money
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, they were so busy that they did not even replace our garbage bags or clean our toilets.
As a result
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, I kindly request a refund of the
money
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 I paid for
cleaning
Correct article usage
the cleaning
show examples
service
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. Since I purchased the total package before my reservation, requesting extra
money
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 was not professional
service
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. Alternatively, my stay could be extended by one more day to compensate for
this
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. Thank you for your time and consideration. I am looking forward to your response. Best regards, Ibrahim.

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task response
Say more clearly what service was promised, such as daily room cleaning. Also, ask for one main result: a refund or one more night.
task response
Use a more direct opening: “I am writing to complain about the room cleaning service during our stay.”
coherence and cohesion
Your letter has a clear order: who you are, the problem, and what you want. To make it even clearer, keep all facts about the problem in one order: promised service, extra charge, then no cleaning.
coherence and cohesion
Do not use “However” before “it was checked as a free service.” Use “This was surprising because the website said the service was free.”
task response
You answer all three parts: you introduce yourself, explain the problem, and ask for action.
task response
Your tone is polite and right for a letter to a hotel manager.
coherence and cohesion
The letter has clear paragraphs, and each paragraph has one main job.
coherence and cohesion
The greeting and ending are good: “Dear Sir or Madam” and “Best regards” fit this letter.
Topic Vocabulary:
  • Disheartening
  • Unavailability
  • Inadequate
  • Compensation
  • Rectify
  • Subpar
  • Discrepancy
  • Hospitality
  • Conveying dissatisfaction
  • Anticipated services
  • Constructive feedback
  • Amicably resolve
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