You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. • Say what you would like the bank to do to fix the problem. You do not need to write any addresses. Begin your letter as follows: Dear Sir or Madam, You should write at least 150 words.

Dear Sir or Madam, Recently, I have received my monthly credit card statement and
this
statement includes few items which
has
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have
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been charged but not purchased by me. Allow me to elaborate
it
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on it
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. My name is Vivek Kumar and my account number in your bank, Mashreq Co LTD, is 1027395123. I have been a customer of the bank for
last
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the last
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4 years.
Moreover
, during the account
opening
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,opening
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I was
also
provided with a credit card having a limit of AED 1,000. I have been satisfied with your banking services until recently, when I received
latest
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the latest
a latest
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generated statement, which shows few items purchased from an online e-commerce website dated 31st July 2020 and 2nd August 2020 with the value
as
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of
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AED 1,562.00 and 2,034.00. I do not hold
any
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an
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account on
this
website, and neither I purchased anything online, nor I shared my details with any of my friends or family. In summary, these two purchases totalling AED 3,596.00 have been either charged by mistake or someone has hacked my card.
Consequently
, I wish to file an insurance complaint, which is covered by the insurance plan
,
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apply
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and initiate a request for a full refund for the amount.
Additionally
, please
further
investigate the reason for
this
incident. I look forward
hearing
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to hearing
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back from you. Yours faithfully, Vivek Kumar.
Submitted by MK on

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