You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: describe the item you lost explain why you weren't happy with the customer service say what action you would like the company to take.
Dear Sir or Madam,
With due respect, I am writing to express my dissatisfaction with the customer support of lost and found inquiries.
Therefore
, I am seeking your support in this
situation.
I travelled from Delhi to Gurugram in
Change preposition
on
bus
number DL05 2134 on 15th May 2021. When I got off the bus
, I found that my phone
was missing which might have been left on seat number A21. I immediately called the customer care service. The executive was not only rude but also
reluctant to provide any support in this
matter.
I am well aware that the chances of retrieving my mobile are low; however
, at least we should give it a try as I tried calling on
my contact number(8822456754) and it is not switched off yet. Can you please contact the Change preposition
apply
bus
driver who can thoroughly search the bus
and inform me if he finds the mobile phone
?
Let me share the specifics of the phone
. It is a OnePlus 5 limited edition phone
with a blue back cover having a picture of two pandas on it. The front screen guard is having a crack at the bottom left corner. The lock screen wallpaper has a photo of my daughter playing with our pet dog.
I will be extremely thankful
for your favour and I look forward to hearing from you soon.
Yours faithfully,
Jasmine KaurCorrect word choice
grateful
Submitted by nurat1105 on
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Task Response
The letter addresses the lost item and the reason for dissatisfaction with customer service. However, the response could be more focused and structured.
Coherence and Cohesion
The letter lacks a clear and formal greeting and closing. Ensure to use appropriate salutations and closings for a formal letter.
Lexical Resource
The vocabulary and language used are proficient and suitable for the task. However, there is room for further sophistication and specificity in the description of the lost item.
Grammatical Range
The letter exhibits a good range of grammar and sentence structures, but there are instances of punctuation and sentence structure errors. Review punctuation rules and sentence structures for formal writing.