IELTS Writing Correction Service
Writing Samples
Band 5

You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: describe the item you lost explain why you weren't happy with the customer service say what action you would like the company to take.

#bus #customer #service #weren #company #manager #item #action
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Dear Sir or Madam, With due respect, I am writing to express my dissatisfaction with the customer support of lost and found inquiries.
Therefore
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, I am seeking your support in
this
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 situation. I travelled from Delhi to Gurugram
in
Change preposition
on
show examples
bus
Use synonyms
 number DL05 2134 on 15th May 2021. When I got off the
bus
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, I found that my
phone
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 was missing which might have been left on seat number A21. I immediately called the customer care service. The executive was not only rude but
also
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 reluctant to provide any support in
this
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 matter. I am well aware that the chances of retrieving my mobile are low;
however
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, at least we should give it a try as I tried calling
on
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apply
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my contact number(8822456754) and it is not switched off yet. Can you please contact the
bus
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 driver who can thoroughly search the
bus
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 and inform me if he finds the mobile
phone
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? Let me share the specifics of the
phone
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. It is a OnePlus 5 limited edition
phone
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 with a blue back cover having a picture of two pandas on it. The front screen guard is having a crack at the bottom left corner. The lock screen wallpaper has a photo of my daughter playing with our pet dog. I will be extremely
thankful
Correct word choice
grateful
show examples
 for your favour and I look forward to hearing from you soon. Yours faithfully, Jasmine Kaur
Submitted by nurat1105 on

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Task Response
The letter addresses the lost item and the reason for dissatisfaction with customer service. However, the response could be more focused and structured.
Coherence and Cohesion
The letter lacks a clear and formal greeting and closing. Ensure to use appropriate salutations and closings for a formal letter.
Lexical Resource
The vocabulary and language used are proficient and suitable for the task. However, there is room for further sophistication and specificity in the description of the lost item.
Grammatical Range
The letter exhibits a good range of grammar and sentence structures, but there are instances of punctuation and sentence structure errors. Review punctuation rules and sentence structures for formal writing.
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