You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. State what problems you had with the food you ordered. Complain about the service. Describe how you want the restaurant to resolve the problem to your satisfaction.

Dear Mr Tom, The purpose of my writing today is to lodge a complaint about a recent occurrence at your restaurant that I find grossly unacceptable.

To begin

with, I have always enjoyed your restaurant's satisfactory services ;

however

, when I visited two days ago , to be precise, I had a terrible experience. I was poorly attended to by the sluggish waiters and their service was rude and unwelcoming. On top of that , the lead waiter publicly hurled insults at me without any apology. Given that I came in for lunch with my team members, it was a thing of shame that the meal was nothing to write home about; it was tasteless and appeared unclean.

For instance

, I was disappointed at the nonchalant disposition of my concerns by the receptionist. At

this

juncture, I had to leave in annoyance with my team members. Considering the above, I wish to request that you start warning them about their attitude to customers. It will

also

be worthwhile if they can tender an apology for

such

unacceptable conduct. Your kind understanding would be greatly appreciated. Sincerely, Buki Oye