Question: Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: Describe the item you bought Outline what the problem is Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

✨ Do you want to improve your IELTS writing?
Dear Sir, I am writing
this
letter regarding the online bag I ordered
last
month and received yesterday in order to show my concern and request a refund.
Firstly
, I desired a black colour handbag which possessed a long strap making it convenient to carry
moreover
, I firmly added instructions to deliver it in 7 days as per your policy. I am so disappointed in your customer service because they totally misinterpreted my order as they sent me a worn-out bag in the charcoal colour
furthermore
, they did not reply to my query.
Additionally
, they took a month to dispatch it.
Nevertheless
, I would request a refund as your team has been nothing but a source of complete nuisance to me
in addition
to that, I can not tolerate
such
a frivolous attitude which has sabotaged my mental health and money. I hope you'll ratify my request. Yours sincerely, Kaswa.
Submitted by kaswaahmed20 on

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Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • refund
  • defective
  • malfunction
  • compensation
  • disappointed
  • unsatisfactory
  • order number
  • purchase date
  • troubleshooting
  • receipt
  • customer service
  • promptly
  • resolution
  • process
  • policy
  • replacement
  • repair
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