You are the manager of a restaurant that has received a letter of complaint about bad service from a member of your staff. Write a letter of apology to the person who has complained.
In your letter:
say how sorry you are that the person has had a poor experience
explain what action has been taken against the staff member
offer a free meal for four people at the restaurant as a gesture of goodwill.
Dear Sir or Madam,
I am a manager of a restaurant and I am writing to apologize to you. I know our new worker poor service to you. I regret it because he does not do many things. Can you give second chance to him? I fixed the problem and did not return again. As long as he understood at all. I invite you to for four people free dinner in my expanse. I hope you accept my invitation.
Yours sincerely
Husaboyev M
Submitted by saydusmonovasomiddin94 on
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task achievement
Ensure to address the prompts given specifically. In the given response, the details provided are insufficient and lack a formal tone.
coherence and cohesion
Organize your writing into clear paragraphs, each containing a single idea. In this scenario, the ideas were not clearly distributed nor effectively developed.
task achievement
Use an appropriate style and tone for a formal letter of apology. Avoid overly casual language and phrases that are not suitable for formal correspondence.
task achievement
Provide specific details about the actions taken in response to the complaint. The explanation given was ambiguous and failed to convincingly describe what measures were taken against the staff member.
coherence and cohesion
Close your letter properly by summarizing your apology and reiterating your offer, ensuring you maintain a respectful and professional tone throughout.
Use a variety of complex and simple sentences
You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.
‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.
Examples:
I really want to study but I’m too tired.
I wore a warm coat because the weather was cold.
If action is not taken soon on climate change, global warming will get worse.
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