Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the customer service department. In your letter:  Describe the item you bought  Outline what the problem is  Explain why you want a refund

Dear Sir/Ma'am, I am writing to express my disappointment regarding the product which I bought from your website. Currently, I purchased some books from your online store on
23rd
Correct article usage
the 23rd
show examples
of September.I am sorry to inform you that unfortunately, the quality of the novels
are
Correct subject-verb agreement
is
show examples
not up to date. First of all, several pages are missing from the literature.
Moreover
, the standard of the printing is
also
not very impressive.
Furthermore
, those
publication
Fix the agreement mistake
publications
show examples
are not new as well, I saw the pencil marks and handwriting in those novels as well, which makes that more suspicious. The best solution would be for me to return the wrong item to you. I request my money be refunded to my original payment account. If you need to know anything else, just get in touch with me as soon as possible.I am attaching some photos of books for your
further
reference. Thank you Yours truly, Vandana Tomer
Submitted by Vanurajput22 on

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logical structure
Ensure that the letter has a clear logical structure, with each point or idea introduced in a sequential manner that is easy for the reader to follow.
greeting and closing
Include an appropriate greeting at the start and a suitable closing at the end of your letter to maintain a formal and respectful tone.
single idea per paragraph
While you have mostly maintained one idea per paragraph, ensure that each paragraph transitions smoothly to the next, to enhance the flow of information and ideas.
complete response
Make sure your letter addresses all three bullet points of the task fully. In your letter, some information might be further elaborated, such as more details about the item and a clearer request for the refund process.
suitable writing tone
Maintain a polite and formal tone throughout the letter to adhere to the conventions of a formal request. Avoid being overly informal in areas where a higher level of respect and formality is expected.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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