IELTS Writing Correction Service /
Writing Samples /
Band 7.5

You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: *introduce yourself *explain the problem *and state what action you would like from the company: Dear Sir or Madam,

#tv #week #home #work #customer #service #report #help #company #*introduce #*explain #*and #action #sir #madam
Dear Sir, I am writing
this
 letter to file a complaint about a TV that I purchased from your store a week ago.
However
, it is not functioning properly. I am Parm, a loyal customer of your company for many years.
While
 the shopping experience with your company has been an amazing journey, the latest purchase is disappointing.
Last
 week, I bought a Samsung Smart TV at a discounted price. It is black with a touch screen.
Although
 it is a brand-new TV, it has not worked smoothly for various reasons.
Firstly
, its screen is blurring and shows a pattern of different colours.
Secondly
, there is a message about software errors that pops up repeatedly. I immediately phoned customer service and reported
this
 issue.
However
, they have not heard back yet.
Therefore
, I request you to take
this
 matter seriously and offer me a replacement as soon as possible. Kinds Regards, Parm
Submitted by parminderbitti3 on

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task achievement
To improve the task achievement score, make sure to explicitly mention the date of purchase and provide more detail on your previous positive experiences with the company to strengthen your argument.
coherence and cohesion
Ensure that each paragraph focuses on a single main idea for easier readability. For example, separate the description of the problem from the description of your interaction with customer service.
task achievement
The letter maintains a polite and professional tone throughout, which is suitable for this context.
coherence and cohesion
The structure of the letter is clear and logical, with distinct sections for introduction, problem description, and desired action.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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