You bought a TV a week ago but when you got home you discovered it did not work properly .You called customer service to report the problem, but you have not yet received any help. Write a letter to the company and in your letter: •introduce yourself •explain the problem •and state what action you would like from the company.

#tv #week #home #work #customer #service #report #help #company #•introduce #•explain #•and #action

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Dear company's director , I am writing to express my strong dissatisfaction with an unresponsive customer service. I bought a

from

appliance

Add an article

an appliance

show examples

store in the city

center

Change the spelling

centre

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. The

last

week ago, when I visited your shop I bought a

. Your store employees showed me several

Fix the agreement mistake

TVs

show examples

and I

choose

Wrong verb form

chose

show examples

manufactured by Samsung .

The

Correct article usage

Firstly

show examples

firstly

problem

Correct article usage

the problem

show examples

was does

Change the verb form

did

show examples

not work.

Secondly

problem

Add an article

the problem

show examples

was I paid 240$ for

this

. The problem is

Correct article usage

the TV

show examples

screen

broken

Add a missing verb

is broken

show examples

. I would like to hear your explanation for the above problems and maybe I would ask you to replace the

. I look forward to hearing your early reply. Yours faithfully, Baxtinur Kholliyeva

Submitted by omondavlat91 on Thu Aug 08 2024

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task achievement

Try to use more precise language to clearly describe the sequence of events and specific issues.

coherence cohesion

Improve paragraph structure by ensuring each paragraph contains a single main idea.

coherence cohesion

Ensure that punctuation is used correctly to enhance readability and avoid any confusion.

task achievement

You clearly stated the problem you encountered with the television.

task achievement

You included a closing sentence that indicates what you expect the company to do.

task achievement

The tone of the letter is generally appropriate and polite.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
10
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.5

5.5

Logical structure

5.5

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

6.5

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

112 words

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