IELTS Writing Correction Service /
Writing Samples /
Band 7.5

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. write a letter of apology to the person who complained. In your letter, say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four at the restaurant as a gesture of goodwill.

#manager #restaurant #complaint #service #member #staff #apology #person #action #offer #four #gesture #goodwill
Good afternoon, dear Mr. Smith. I hope
this
 letter finds you well. My name is Anastassia, I'm the manager of the "Falafel"
restaurant
. I've got your letter now. First of
all
Add a comma
all,
show examples
 let me, please, express my sincere regrets about your bad experience
due to
 your
last
 visit to our
restaurant
. I'm writing
this
 letter with the purpose of apologizing and explaining what we are going to do to solve
this
 problem and prevent
such
 events in the future. In my humble opinion, people tend to make mistakes, and they deserve a second chance. So, your waiter, Tom K., will pay fees,
moreover
, I'll decrease his status to a cleaner for 2 weeks.
Furthermore
, I wanted to invite you to the free party in our
restaurant
, which will take place on December 24. You are able to invite more than 3 people, so you have a Christmas party for you and 3 friends or relatives. We are planning to organize a costume party, and you will be able to win a car. Looking forward to seeing you soon in our
restaurant
. Best regards, Anastassia.
Submitted by anastasia on

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coherence cohesion
The letter is very clear and well-structured, but avoid using phrases like 'In my humble opinion' in a formal letter. It can come across as unprofessional in this context. Instead, state what actions have been taken without personal opinions.
task achievement
Consider using 'we' instead of 'I' to make it sound more inclusive and professional, as you are speaking on behalf of your establishment.
greeting and closing
The greeting and closing are very well done and respectful. This sets a positive tone for the letter.
single idea per paragraph
Each paragraph addresses a distinct point, making the letter coherent and easy to follow.
complete response
The letter covers all the required points—apology, explanation of actions taken, and an offer of goodwill.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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