You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. write a letter of apology to the person who complained. In your letter, say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four at the restaurant as a gesture of goodwill.

#manager #restaurant #complaint #service #member #staff #apology #person #action #offer #four #gesture #goodwill

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Good afternoon, dear Mr. Smith. I hope

this

letter finds you well. My name is Anastassia, I'm the manager of the "Falafel"

restaurant

. I've got your letter now. First of

all

Add a comma

all,

show examples

let me, please, express my sincere regrets about your bad experience

due to

your

last

visit to our

restaurant

. I'm writing

this

letter with the purpose of apologizing and explaining what we are going to do to solve

this

problem and prevent

such

events in the future. In my humble opinion, people tend to make mistakes, and they deserve a second chance. So, your waiter, Tom K., will pay fees,

moreover

, I'll decrease his status to a cleaner for 2 weeks.

Furthermore

, I wanted to invite you to the free party in our

restaurant

, which will take place on December 24. You are able to invite more than 3 people, so you have a Christmas party for you and 3 friends or relatives. We are planning to organize a costume party, and you will be able to win a car. Looking forward to seeing you soon in our

restaurant

. Best regards, Anastassia.

Submitted by anastasia on Thu Aug 29 2024

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coherence cohesion

The letter is very clear and well-structured, but avoid using phrases like 'In my humble opinion' in a formal letter. It can come across as unprofessional in this context. Instead, state what actions have been taken without personal opinions.

task achievement

Consider using 'we' instead of 'I' to make it sound more inclusive and professional, as you are speaking on behalf of your establishment.

greeting and closing

The greeting and closing are very well done and respectful. This sets a positive tone for the letter.

single idea per paragraph

Each paragraph addresses a distinct point, making the letter coherent and easy to follow.

complete response

The letter covers all the required points—apology, explanation of actions taken, and an offer of goodwill.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

6
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

183 words

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