Question: Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: Describe the item you bought Outline what the problem is Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear sir, I am writing

this

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letter to express disappointment regarding an item that I bought recently and I need my money back.

Last

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Saturday, I ordered a Samsung TV, modal number 55L711U18 and the order number is 45678999HJKL. It was the latest model that I ordered to give a present to my husband. When I received it Monday morning, I was so excited to open it. But, the condition of the TV spoils my happiness because the screen is broken in the centre

due to

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poor packing.

Secondly

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, there was no remote control without it, how is it possible to power on. I request you to send my refund because I bought the same TV from another company and they gave me a twenty per cent discount as a first buyer. I have attached my receipt and order details which will help to figure out during refund. I hope to hear a prompt response from your side regarding

this

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problem. Yours sincerely, Rohit Sharma

harmandeep51075Fri Aug 30 2024

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task achievement

Ensure to address the letter correctly at the beginning. Use 'Dear Sir or Madam,' instead of 'Dear sir,'.

coherence cohesion

Be explicit and clear when describing the problem. For instance, include how receiving a damaged item affects the intended gift purpose.

suitable writing tone

The tone of the letter is polite and professional, which is appropriate for such a request.

complete response

You have clearly specified the item and the issues encountered, which supports the task response well.

4
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

165 words

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Topic Vocabulary:

refund
defective
malfunction
compensation
disappointed
unsatisfactory
order number
purchase date
troubleshooting
receipt
customer service
promptly
resolution
process
policy
replacement
repair

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