Question: Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: Describe the item you bought Outline what the problem is Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

#company #refund #customer #service #department #item #outline #addresses #sir #madam

Dear sir, I am writing

this

letter to express disappointment regarding an item that I bought recently and I need my money back.

Last

Saturday, I ordered a Samsung TV, modal number 55L711U18 and the order number is 45678999HJKL. It was the latest model that I ordered to give a present to my husband. When I received it Monday morning, I was so excited to open it. But, the condition of the TV spoils my happiness because the screen is broken in the centre

due to

poor packing.

Secondly

, there was no remote control without it, how is it possible to power on. I request you to send my refund because I bought the same TV from another company and they gave me a twenty per cent discount as a first buyer. I have attached my receipt and order details which will help to figure out during refund. I hope to hear a prompt response from your side regarding

this

problem. Yours sincerely, Rohit Sharma

Submitted by harmandeep51075 on Fri Aug 30 2024

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task achievement

Ensure to address the letter correctly at the beginning. Use 'Dear Sir or Madam,' instead of 'Dear sir,'.

coherence cohesion

Be explicit and clear when describing the problem. For instance, include how receiving a damaged item affects the intended gift purpose.

suitable writing tone

The tone of the letter is polite and professional, which is appropriate for such a request.

complete response

You have clearly specified the item and the issues encountered, which supports the task response well.

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Can’t speak smoothly without pauses.
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4Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

8 paragraphs

165 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

refund
defective
malfunction
compensation
disappointed
unsatisfactory
order number
purchase date
troubleshooting
receipt
customer service
promptly
resolution
process
policy
replacement
repair

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You are not ready for IELTS Speaking, if you

The internet has transformed the way information is shared and consumed, but it has also created problems that did not exist before. What are the most serious problems associated with the internet and what solutions can you suggest?

There are more new towns nowadays, it is more important to include public parks and sports for individuals to spend their free time. To what extent do you agree or disagree?

All cars that burns fossil fuels should be banned and electric cars should replace them do you agree or disagree?

Art classes, such as painting and drawing, are as important to a child’s development as other subjects, so it should be compulsory in high schools. To what extent do you agree of disagree?

Despite huge improvements in healthcare, the overall standard of physical health in many developed countries is now falling. What are the reasons for this and how can the problem be tackled?

Essentional vocabulary list for IELTS Writing 7+